Mampee Kumari

To obtain a challenging position in a high quality environment where my resourceful experience and academic skills will add value to organizational operations.

Associate service delivery manager - Indusind bank Ltd

(2024-09)

• Managed daily branch operations including account servicing, cash handling, NEFT/RTGS, fund transfers, and customer requests.
• Assist customers with Savings/Current account opening, KYC verification, and documentation as per RBI and compliance guidelines
• Delivered high-quality customer service by resolving queries related to passbook, cheque books, FD/RD, debit cards, and digital banking
• Maintained accurate records with zero audit observations and ensured strict adherence to KYC/AML guidelines
• Deals with Cross-sell products like mutual fund, Insurance, credit card and Personal loan étc.

senior insurance officer - Star union Dai-Ichi Life Insurance Co Ltd

(2019-09 - 2021-05)

• Training managing relationship with staff refresher training as per need checking the effectiveness' of the provided role
• Becoming the support system for overall branch
• Business mobilization
• Client handling, maintaining, highest level of client satisfaction
• Preparing reports closing leads and meeting targets

Financial Service Consultant - ICICI Prudential Life Insurance Co Ltd

(2017-04 - 2019-10)

• Responsible for relationship management & engage with bank to drive business
• Ensure timely resolution of queries, complaints & controlling the instances of adverse customer experience

10th standard - K.V Kamptee (2012)

12th standard - K.V Kamptee (2014)

B.com - Commerce - G S College of commerce & economics, Nagpur (2017)

M.com - Commerce - Nagpur university (2019)