Mamta Tripathi

IT Manager and Technical Lead with 18 years of total experience, including 11 years in IT infrastructure/cloud operations and 6 years in corporate technical training. Master's degree in Information Technology. Proven track record leading cross-functional teams of up to 40 members, driving business process automation, and building custom applications and BI dashboards that improve payroll accuracy, hiring workflows, and employee engagement.

Skilled in Google Workspace (GWS) administration, Microsoft Azure and AWS cloud administration, Windows and Linux server administration, SCCM, and data visualization using Power BI and Looker Studio.

Technical Manager at Shivaami Cloud Services (2023-11 – Present)

Reporting to: Chief Technology Officer (CTO)

• Technology Strategy & Roadmap: Contribute to defining the organization's technology roadmap, evaluating emerging platforms (AI, cloud, automation) for enterprise adoption.
• Security Oversight: Own security analysis function coordination, ensuring infrastructure, data, and access controls align with organizational risk and compliance requirements.
• Digital Transformation: Lead automation and application development initiatives that digitize manual HR, timesheet, and recognition processes end-to-end.
• Vendor & Budget Management: Manage technology vendor relationships and budget planning for cloud, infrastructure, and software investments.
• Stakeholder Reporting: Report directly to the CTO on technology performance, KPIs, and strategic initiatives, translating business needs into technical execution plans.
• Team Development: Build technical capability across a 40-member team, mentoring for succession planning and cross-domain skill growth.
• Lead a cross-functional team of 40 members across Microsoft, Google Workspace (GWS), and Security Analysis domains, ensuring smooth collaboration and alignment between departments.
• Drive business process automation initiatives, improving operational efficiency, accuracy, and time savings across daily operations.
• Spearheaded development of a Timesheet Application to automate employee work-hour tracking, improving payroll accuracy and reporting efficiency.
• Built an end-to-end HR Hiring Application that streamlined candidate tracking, interviews, and onboarding, eliminating recruitment bottlenecks.
• Designed a Rewards and Recognition Application to track employee achievements, improving engagement, morale, and retention.
• Developed dynamic Looker Studio dashboards for real-time KPI tracking, enabling leadership to make data-driven decisions.

Technical Lead at Saint-Gobain (2018-11 – 2023-11)

• Served as individual contributor for Druva backup administration on AWS Cloud for UK and Ireland (UKI) based clients.
• Managed AWS S3 storage and end-user backup support for Druva clients.
• Administered Azure virtual machines, including provisioning, scaling, and decommissioning.
• Developed PowerShell scripts to extract information across bulk machine fleets.
• Led a 7-member USS Support team covering IT administration, on-site intervention (SCCM), and Druva cloud support.
• Built advanced Excel and Power BI dashboards for organizational and client (Druva) timesheet reporting.
• Upskilled the team on new technologies and certifications; led DevOps upgrade initiatives covering Git, GitHub, Docker, Jenkins, and Python.

Cloud Consultant / ITMS at Pinnacle Infotech Pvt. Ltd. (2018-01 – 2018-10)

• Trained cloud engineers on Infrastructure-as-a-Service (IaaS) implementation.
• Led database implementation and migration to Azure Cloud.
• Managed Azure cloud infrastructure and maintained scaling policies for VMs and database servers.
• Created and managed IAM users, policies, and role assignments; enabled customer notification services for infrastructure.

Production Manager at Eduonix Learning Solutions Pvt. Ltd. (2016-09 – 2017-12)

• Set up infrastructure for e-learning training production; recorded Linux, Microsoft administration, and DevOps courses.
• Monitored and edited freelance trainer recordings and reviews; planned recording studio schedules.
• Conducted cloud technology trainings (AWS, Google Cloud, Azure) and managed AWS S3 storage and API gateway for clients.

Freelance Corporate Technical Trainer at Independent (2015-08 – 2016-08)

• Delivered technical trainings including Linux administration (L&T, Annet Technologies), IIS 7.0 (Eclerx), and UNIX (Kharghar Engineering College).
• Conducted Azure and Google Cloud Computing trainings, and assisted clients with on-premises to cloud database migration.

Corporate Trainer at Arrina Education Pvt. Ltd. (2013-05 – 2015-08)

• Set up training infrastructure and delivered Windows and Linux administration trainings for retail networking clients.
• Maintained NPS and RDS servers and security appliances; conducted induction-to-advanced level trainings for organizations including Nelito, NSE-IT, and 3i Technologies.

Corporate Trainer at Teamlease Pvt. Ltd. (2011-08 – 2013-04)

• Delivered corporate trainings and evaluated market and technology trends to identify emerging skill needs.
• Deployed WDS servers for OS provisioning across training environments.

Technical Head at HCL CDC (2009-12 – 2011-07)

• Led corporate and faculty development trainings for RHCE, CCNA, MCSE, and CCNP (Routing & Switching).
• Prepared instructor guides, set technical training agendas, and coordinated curriculum planning with academic heads.

Corporate Technical Trainer at Trimax Infrastructure Ltd. (2008-12 – 2009-11)

• Delivered faculty development programs for RHCE, CCNA, MCSE, and CCNP certifications.
• Prepared instructor materials and coordinated curriculum and training center agendas.

Jr. System Administrator at Cerebral Education Pvt. Ltd. (2006-03 – 2008-11)

• Configured DHCP and Active Directory servers; maintained Prometric center setups and hosted websites.
• Planned curriculum and coordinated training delivery with center academic heads.

Master's Degree in Information Technology