Prasad Thatina

Results-driven IT Infrastructure Specialist with hands-on experience in Windows Server administration, virtualization (VMware), automation scripting, and Active Directory management, seeking a challenging role in Cloud Operations / Azure Administration. Bringing 6.6+ years of hands-on experience in Windows Server & VMware technologies, delivering L1–L3 support in fast-paced, mission-critical production environments. Currently working as a Deputy Technical Specialist at Hexaware Technologies, displaying consistent excellence in infrastructure operations, virtualization management, and automated patching using PowerShell and Python scripts.

Leading a team of 6 engineers while executing infrastructure migration projects from on-premises to Azure Cloud, providing technical sign-offs and ensuring seamless transitions.

Recently completed Microsoft Certified: Azure Administrator Associate (AZ-104) and Azure Fundamentals (AZ-900), with hands-on experience in Azure Image Management, Golden Image configuration (CIS standards), and CIP-based application deployments. Proven expertise in vulnerability assessment and remediation to maintain system compliance, security, and performance integrity. Recognized consistently for technical excellence with multiple awards, including monthly "Rockstar" awards and quarterly "Pinnacle" performance recognition's, along with direct client appreciation for resolving critical P1 incidents and ensuring uninterrupted service delivery.

Actively involved in automation of patch management, leveraging PowerShell and Python to streamline server maintenance, enhance system availability, and reduce manual errors. Experienced in ticketing systems like ServiceNow, and monitoring tools such as Solar-winds, ensuring real-time infrastructure visibility and prompt incident resolution. Skilled in troubleshooting and resolving complex technical issues through direct collaboration with customers and vendors.

Expert at driving operational excellence, minimizing downtime, and ensuring system resilience through proactive monitoring and strategic incident management.

Deputy Technical Specialist at Hexaware Technologies Pvt. Ltd. (2019-12 – Present)

• Administering and supporting a wide range of Windows Server environments (2003–2022), including installation, configuration, optimization, and troubleshooting.
• Designing and deploying VMware vSphere infrastructures, managing virtual machine lifecycle operations such as provisioning, performance tuning, and resource optimization.
• Configuring, creating, and maintaining VMs and containers, ensuring high availability and consistent system performance.
• Implementing disaster recovery and backup solutions using VMware-native tools and third-party applications to ensure business continuity and data protection.
• Performing OS installations via network and physical media, while managing comprehensive virtual infrastructures.
• Creating and managing Active Directory users, groups, GPOs, and handled patching activities, IP configuration, and user access control.
• Engineering and configuring failover clusters (2-node and 3-node setups), including cluster account creation, quorum configuration, and cluster VM container setup.
• Leading migration projects, including planning, execution, and post-migration validations.
• Developing and implementing trust relationships, site replication, and delegated roles within AD architecture, incorporating security best practices.
• Administering the VMware infrastructure, building and rebuilding virtual servers by deploying VMs from templates or cloning existing instances per client specifications.
• Creating & administering VMware clusters, enabling High Availability (HA) and Distributed Resource Scheduler (DRS) features for optimal resource usage.
• Conducting VMware tools installation, disk provisioning, and VM monitoring (CPU, memory, disk, and network).
• Executing Vmotion to migrate VMs across physical hosts with minimal downtime.
• Installing and configuring FTP servers, defining user policies and access rights.
• Facilitating remote server administration via WebEx, RDP, and other remote support tools.
• Creating and deploying VM templates, maintaining consistent configuration across systems.
• Diagnosing and resolving virtual machine and infrastructure issues, ensuring maximum uptime and performance.
• Maintaining daily shift handovers to streamline operational continuity and manage unresolved issues.
• Performing routine server health checks, including hardware status and OS performance (disk, CPU, and memory).
• Fostering monthly patching activities through SCCM and coordinated related operational tasks.
• Collaborating cross-functionally on infrastructure upgrade and server migration projects, ensuring seamless deployment with minimal disruption.

MCA in Master of computer applications