Manan Gupta

Operations professional with 5+ years of experience in team management, service operations, and data-driven process improvement. Currently an Operation Executive at Yes Madam, managing the Uber business process, ride-fraud detection, dashboard reporting, and order booking operations. Skilled in Excel, Tableau, Power BI, and SQL, with a track record of turning operational data into decisions. Pursuing a Bachelor of Computer Applications and seeking an Operation Manager role.

Operation Executive at Yes Madam (2026-05 – Present)

• Lead Uber process enhancement for the company’s business rides, improving booking workflow and ride-usage tracking.
• Detect fake and non-genuine rides by analyzing ride records in Excel, including a Delhi NCR review of 5,366 rides across 74 employees.
• Manage and improve the Yes Madam Uber business dashboard and the Uber app workflow used for ride reporting and monitoring.
• Manage order booking operations, cleaning and consolidating order records (~9,000 rows) into structured, report-ready Excel workbooks.
• Build advanced Excel workbooks, pivots, and dashboards from large operational datasets (up to ~144,000 records) for internal reporting.

Operation Executive at Avataar Skincare Technology Pvt. Ltd. (2023-07 – 2026-05)

• Managed day-to-day operations to ensure smooth workflow and efficient service delivery.
• Directed therapist management, including scheduling, attendance, payment processing, and performance monitoring.
• Coordinated client appointments, handled inquiries, and resolved complaints to maintain high customer satisfaction.
• Ran daily, weekly, and monthly performance analysis to identify operational trends and inform improvements.
• Oversaw inventory and stock control; conducted monthly training for associates and vendors on quality standards.
• Maintained accurate administrative records, processed client payments, and ensured policy compliance.

Team Leader at Jal Jeevan Mission (U.P.) (2022-02 – 2023-06)

• Maintained 100% data entry accuracy and strict compliance with project guidelines.
• Coordinated with local authorities and key stakeholders to ensure smooth execution of project operations.
• Authored detailed survey reports that supported project planning and implementation strategies.
• Identified team weaknesses and implemented corrective actions that improved performance.

Manager at Medical Agency (2020-12 – 2022-01)

• Supervised daily operations, monitored staff performance, and maintained high customer service standards.
• Analyzed sales data to identify trends and applied targeted strategies to drive revenue growth.
• Improved team productivity by 20% through daily mentorship, performance monitoring, and collaboration.

Bachelor of Computer Applications (BCA) – Manipal University Online

JEE Mains (Qualified) – National Testing Agency (2022)

Higher Secondary (12th) – M.B D.R.S. Inter College (2020)

Secondary (10th) – M.B D.R.S. Inter College (2018)