Manasa Munni1998

Detail-oriented Operations, Client Support & Compliance professional with experience in digital content operations and client support. Skilled in document verification, case handling, quality assurance, data validation, stakeholder coordination, SLA management and process compliance. Experienced in handling high-volume operations while maintaining accuracy, confidentiality, and audit-ready documentation.

Seeking opportunities in Operations, Client Services, Risk, KYC, Compliance and Process Excellence.

Client Support & Operations Executive - GUS Education India LLP - Hyderabad

(2024-07)

• Manage end-to-end client application processing while ensuring accuracy and compliance with internal policies.
• Review, validate and verify client documentation to ensure completeness and authenticity.
• Generate offers and process client requests within defined turnaround times.
• Coordinate with internal teams and external stakeholders to resolve documentation and operational queries.
• Maintain accurate records, audit-ready documentation and process updates.
• Ensured 100% compliance with institutional guidelines while handling sensitive personal and financial data.
• Performed due diligence reviews aligned with internal policies, verification checklists, and escalation thresholds.
• Support continuous process improvement initiatives while consistently meeting quality and productivity targets.

Digital Content Analyst - Accenture - Hyderabad

(2021-10 - 2023-10)

• Reviewed high volumes of digital content across text, image and video formats while ensuring adherence to client policies.
• Performed detailed content analysis with strong focus on quality, accuracy and platform compliance.
• Identified policy violations, investigated exceptions and escalated critical cases as per SOP's.
• Maintained productivity and quality KPI's while working in a fast-paced environment.
• Collaborated with cross-functional teams to improve workflows and operational efficiency.

Master of Business Administration - MBA - St. Pious X Degree & PG College for Women

Bachelor of Commerce - B.Com - St. Pious X Degree & PG College for Women