Mandar Nagwekar

Dynamic professional with a strong background in Documentation Management and Customer Relationship Management. Delivers solutions by effectively coordinating with stakeholders and resolving complex operational issues. Committed to fostering collaboration and maintaining high standards of service.

Senior Import Executive - TRANSASIA BIO-MEDICALS PVT. LTD.

(2021-09)

• Managed end-to-end Air/Sea import operations from shipment pickup at origin to final delivery.
• Coordinate with overseas agents, airlines, freight forwarders, CHA and customs authorities.
• Review and process pre-alerts, arrival notices, MAWB, HAWB, BL, BOE, Commercial Invoice, Packing List, and other import documents.
• Review and approve import checklists, BL, HSN codes, customs duty structures, and applicable documentation.
• Coordinated with CHA for customs clearance, BOE filing, duty payment, examination, OOC, and cargo release, ensuring compliance and timely processing.
• Verify import documents and forward them to the Customs Clearing Agent (CHA) with proper clearance instructions.
• Engaged with Indian customs authorities to address cargo-related queries to clarify cargo-related queries and facilitate shipment clearance.
• Arrange transportation and delivery of cleared shipments through local transporters and vendors.
• Tracked ETD, ETA, shipment status, and delivery timelines, providing regular updates to stakeholders to enhance communication and transparency.
• Arrange delivery and transportation with local vendors and transporters.
• Resolved shipment-related issues, including customs queries, documentation discrepancies, delays, and cargo handling issues, minimizing disruptions to logistics operations.
• Verify and process airline invoices, vendor bills, freight charges, and job costing.
• Maintain accurate shipment records and update ERP/tracking systems.
• Prepare MIS reports, shipment status reports, and operational reports for management review.
• Maintain and prepare ADC/NOC and other required documents for customs clearance.
• Coordinate with internal teams such as Finance, Purchase, Warehouse, Factory, CHA, Forwarding Agent, Transporter & Shipping Line.
• Negotiating Air or Sea freight with forwarders.

Network Support Executive - UNITEDHEALTH CARE INDIA PVT LTD.

(2018-12 - 2021-09)

• Initially started with a contact center person, we used to call up the DC & hospitals to get the Real-time facility update from medical centers and share the daily update with the manager in excel sheet and every week we have review on the same.
• Empanelment Process: - (Connecting with hospital & Diagnostic center's) We called the hospital & diagnostic centers; we share with them our proposal. if proposal agreed, collect the documents and put it across to our pan India empanelment team to crosscheck & verify the documents. And post receive confirmation from our MIS team on board the vendor.
• Audit & MS (Mystery shopping): - Audit: - Visit the Center's as a company employee to verify the facility & other details as per mentioned in Audit sheet. MS: - Do surprise visit to ensure that whether insurance companies' parameter has been followed or not followed by vendor.
• Resolved issues related to Pan India reconciliation with vendors. Received data from vendors on disputed payments, cross-checked with internal teams (operation & finance) to identify payment delays and released payments promptly to maintain vendor relationships.
• NDC (No Due Certificate): - NDC certificate from vendors for every financial year for Audit Purpose. If there is a dispute with payment, we again into reconciliation.
• Grievance handling: - Customer grievance handling (Related patient Medical Report, Appointment Booking, Special Test Details Confirmation & Corporate Issues

Customer / Technical Support Executive - DGFLICK SOLUTIONS PVT LTD.

(2015-11 - 2018-05)

• Provide the training & support regarding software's through the mails, telephonic or taking remote desktop to domestic as well as international customer's.
• Doing troubleshooting related photography software issues through email and call.
• Resolve the Technical & FTP server related Issues.
• And maintain the each and every call detail and work detail in CRM Software.
• Every Weekend & Month end generate the work reports and update with the manager.
• Employee & Customer grievance handling.
• Handling the Department and team members in terms of work & other things.

Technical Support / Business Development Executive - PSM SOFTECH PVT. LTD

(2012-12 - 2015-09)

• Provide customer support on Billing & Retailer software.
• Handle the software queries through telephonic, Remote Desktop (TeamViewer or Ammyy Admin).
• Develop the software using Vb.net & Crystal Report.
• Maintain the daily log report in Excel.
• Handel the escalation calls for software issues or route to the respective department.
• Maintain the weekly report of cases closed, pending and others issues of software.
• Give the demonstration of the software to various customer.

T.Y.B COM - SSVPS'S College, Maharashtra (2012-05)

S.S.C - Shree Ekveera Vidhyala, Mumbai (2005-03)

H.S.C - Nirmala Jr. College, Mumbai (2008-02)