Mandeep Singh

Experienced Team Leader with a proven track record in sales leadership and customer relationship management. Successfully lead a team of 25-30 sales representatives at Dr. ITM, consistently achieving and exceeding sales targets for Paytm loans.

Demonstrated expertise in developing effective sales strategies, performance monitoring, and data analysis to optimise processes. Previous roles include Catalogue Executive at retail store, where client interaction and retail product pricing management were key responsibilities, and Customer Care Executive at Teleperformance, ensuring high levels of customer satisfaction. Core competencies include market analysis, B2B sales expertise, lead generation techniques, and negotiation tactics.

Career goal: to leverage extensive experience in a challenging role that drives business growth and enhances customer experiences.

Team Leader - Dr. ITM - Mohali, India

(2023-04 - 2026-06)

Process - Paytm Loan

• Team Leadership: Successfully led a team of 25-30 sales representatives, providing guidance, support, and training to achieve sales targets.
• Sales Strategy: Developed and implemented effective sales strategies to promote Paytm loans, increasing loan sales.
• Customer Outreach: Managed customer outreach initiatives, identifying potential customers and addressing their loan requirements.
• Performance Monitoring: Monitored team performance through regular evaluations and feedback sessions, ensuring continuous improvement and high productivity.
• Target Achievement: Consistently met or exceeded monthly sales targets, contributing to the overall success of the sales process.
• Customer Relationship Management: Built and maintained strong relationships with customers, ensuring high levels of customer satisfaction and repeat business.
• Data Analysis: Analysed sales data to identify trends and opportunities for improvement, optimising sales processes and strategies.
• Collaboration: Coordinated with other departments to streamline processes and enhance the customer experience.

External Sales Executive - Retail Aditya Birla Fashion and Retail Ltd. - Mohali, Punjab, India

(2019-11 - 2021-04)

Process - Reliance Trends

• Understanding Customer Needs: know your target audience. Identify customer buying patterns and offer the right product at the right time.
• Client Interaction: Ensured clear and effective communication with clients to gather necessary information and images for the brand.
• Pricing Strategy: Collected high-quality images from clients and adjusted them in the catalogue to enhance the visual appeal for the customers at the store website and on the store. Accurately mentioned product pricing in the store for products sold by team members.
• Sales & Revenue Focus: Track daily, weekly and monthly sales targets. Monitor conversion rate, average bill value, and UPT (units per transaction)

Customer Care Executive - Teleperformance - Mohali, Punjab

(2022-05 - 2023-02)

Process – RBL Bank

• Handled inbound calls from customers seeking information about the credit card details and loans.
• Identified customer requirements and gathered all necessary details to facilitate Cibil.
• Assisted customers in maintaining credit card details and provided support to ensure their needs were met.
• Maintained a high level of customer satisfaction through effective communication and problem-solving skills

10th - HBSE

12th - HBSE

Bachelor of Arts - English - IGNOU University, Chandigarh