Manish Bansal

A Competent professional with proficiency in streamlining business process and imparting training for the improvement in operational process.

Project Coordinator at SITA Information Networking Computing Pvt Ltd (2024-07 – Present)

• Owned and drove end-to-end coordination across cross-functional teams to ensure projects were delivered on time, within scope, and with desired quality.
• Managed stakeholder communication and provided clear and timely project status updates.
• Ensured on-time delivery by driving follow-ups, resolving blockers, and supporting teams in meeting commitments.
• Proactively identified project deviations and mitigated risks to maintain alignment with project objectives.
• Maintained project documentation and reporting; developed dashboards using for visibility into project status and key deliverables.
• Acted as the primary coordination point between technical and business stakeholders to manage customer expectations effectively.
• Utilized tools such as ServiceNow (SNOW) for project tracking and management.

Operations Manager at Shivansh International (2019-12 – 2024-05)

Worked as Operations Manager at Shivansh International. Company was dealing in mix metal import and processing.

• Managed and controlled the operational and procurement costs in order to meet the Business Plan.
• Established SOP for various metal lot's processing and executed the same.
• Trained, motivated and guided the team members and workers.
• Managed the stock by checking the accuracy of Inventory records.
• Build external networks to understand Market Trends & Competitor Activity that allowed us to maintain a competitive advantage.
• Managed Accounts Receivable and Billing of GST invoices.
• Was able to manage the Accounts Payable and healthy business.

Merchandising Executive at Sharaf DG LLC (UAE) (2019-03 – 2019-10)

Worked a Merchandising executive in Private Label at Sharaf DG – UAE.

• Introduced new products under Private Label of Sharaf DG "EKLASSE".
• Introduced and implemented RAS System across various stores of Sharaf DG in Dubai and Oman.
• Forecasted future budget and sales targets for the various private label team of PC, SMA and mobile accessories.
• Worked with various suppliers of OEM parts of flat screen TV for introduction of private label TV in Egypt stores of Sharaf DG.
• Was given various performance incentive for driving sales through various business plans.

Senior Associate – Service Request Management and Billing at BT Group plc (British Telecom Global Services) (2017-07 – 2019-01)

British Telecom Plc is a division of United Kingdom telecommunications operator BT Group with head offices in London, England, United Kingdom.

• Managed Billing and Service Request Management for various contracts.
• Processing L2C Cycle of Service Request Management.
• Ensured delivery within agreed SLA and as per SOP.
• Consolidation of Quotes/ Proposal and Documentation.
• Follow-up and escalating to relevant personnel in case of discrepancy.
• Supported Invoicing/ Billing and variance analysis of revenue.
• Supported project managers as a Project Coordinator.
• Tools- GIR, BMC remedy -Expedio, Agent Desktop, MS office.
• Prepared the monthly and annual reports.
• Assisted various Project Managers and helped as Project Coordinator.

Operations Executive at Evershine Polymers - (An Affiliate of Liberty Footwears) (2012-01 – 2017-04)

Evershine polymers was a dedicated channel partner for well-known footwear giant Liberty Footwears.

• Created a detailed schedule based on strict deadlines for On Time Delivery.
• Managed Accounts Receivable and Billing of VAT invoices.
• Was able to manage the Accounts Payable and healthy business.
• Relations with Vendors.
• Provided complete support for Financial and Banking transactions.
• Ensured liquidity and optimum cash flow by regular follow-up with creditors as per credit cycles.

Bachelor of Business Administration in Business Administration – Guru Jambheshwar University (2010)

Graduate Diploma in International Business – Jagannath Institute of Management Sciences (2010)

10+2 (C.B.S.E) in Commerce with Maths – D.L.DAV Model School (2007)

10th (C.B.S.E) – D.L.DAV Model School (2005)