Manish Mishra

Results-driven Supply Chain professional with 14+ years of experience across e-commerce, retail, and manufacturing in logistics, warehousing, order processing, and procurement. Proven track record of driving ontime delivery from 60% to 85%, improving inventory accuracy from 80% to 98%, and achieving redelivery success rate improvement from 5% to 9%. Expert in managing 3PL networks, fleet coordination, and reverse logistics while delivering 33% cost savings through strategic procurement and logistics optimisation.

Skilled in SQL, and CRM systems for data-driven decision making.

Manager, Logistics at Valeur Fabtex Pvt. Ltd (2024-06 – Present)

• Order Processing & Management: Led end-to-end order fulfillment for government educational lab initiatives (ATAL, STEM, Science), processing complex B2G orders with 100% accuracy and compliance.
• Supply Chain Operations: Managed complete supply chain from procurement to last-mile delivery, handling local and international supplier negotiations and achieving 33% cost savings through strategic vendor consolidation and route optimisation.
• Warehousing Excellence: Implemented 5S methodology, real-time GRN processing, and monthly cycle counts, improving inventory accuracy from 80% to 98% and establishing comprehensive inventory management systems.
• 3PL & Fleet Management: Established strategic 3PL/courier partnerships and planned vehicle deployment and route scheduling for time-sensitive deliveries, ensuring transit visibility and on-time dispatch.
• Performance Analytics: Developed MIS dashboards and performance tracking systems that drove on-time delivery improvement from 60% to 85%; managed POD verification, billing, and payment reconciliation.
• Team Management: Led teams of 30+ SCM associates, coordinators, and support staff; optimised fulfilment TAT across pin codes through dynamic routing and resource planning.

Manager – Operations at Exotic India Art Pvt. Ltd (2022-05 – 2024-06)

• Order Processing & Fulfillment: Spearheaded order processing workflow for a global e-commerce platform across domestic and international deliveries, achieving 100% order accuracy while managing a team of 14 and overseeing 1,000+ SKUs.
• Carrier & Transportation Management: Managed a network of 8 courier and transportation partners, improving domestic on-time delivery from 90% to 95%; optimised shipment allocation ensuring seamless movement of 4,000+ monthly shipments.
• Procurement & Supply Chain: Managed ₹20Cr+ inventory across 1,000+ SKUs with 98% stock accuracy; coordinated procurement and in-house product creation, balancing vendor and company stock with last-mile delivery for optimal fulfilment.

Manager – Logistics at Shop Bazaar LLP (2019-04 – 2022-05)

• High-Volume Logistics Operations: Managed end-to-end fulfillment and delivery coordination for ~60,000 shipments/month, improving delivery success rate from 67% to 78% while maintaining 95% SLA compliance.
• Carrier Management: Coordinated with multiple courier and transportation partners, monitored service performance, managed escalations, and ensured seamless execution of high-volume dispatch operations.
• NDR & Reverse Logistics: Managed Non-Delivery Reports impacting 5–7% of shipments, improving redelivery success rate from 5% to 9% through targeted follow-up initiatives; handled end-to-end reverse logistics including pickup scheduling and refund/replacement processing.
• Analytics & Reporting: Generated daily/weekly MIS reports covering inventory, dispatch, RTO tracking, and delivery performance analytics; conducted operational audits to expand pin codes and eliminate process gaps.

Assistant Manager – Warehouse at Snapdeal (2014-09 – 2019-04)

• Operations & Quality: Supervised warehouse outward operations with 100% quality control in picking; executed precision packing, manifestation, and seamless courier handover.
• Process Excellence: Implemented 5S standards, conducted regular cycle counts for inventory accuracy, and optimized courier-wise segregation for efficient last-mile delivery.

Team Leader – Operations at Homeshop18 (2011-03 – 2014-09)

• Order & Customer Management: Managed real-time order processing, customer complaint handling, and cross-functional coordination with fulfillment centers, warehouses, and courier partners for timely dispatch and delivery.
• Process Improvement: Developed training programs, enhanced CRM systems, conducted UATs, and created comprehensive SOP documentation.

Bachelor of Commerce (Honors) in B.Com (H) – EIILM University (2011 – 2014)