Manish Mohindru

Highly accomplished Senior Application Support and Site Reliability Engineering (SRE) Consultant with over 15 years of extensive experience in delivering robust production support for mission-critical enterprise applications across banking and financial services domains. Demonstrates a proven ability to drive operational excellence, enhance system reliability, and ensure high availability through proactive monitoring, structured incident management, and continuous improvement initiatives. Strong expertise in improving system uptime, and implementing SRE best practices including observability, reliability engineering.

Adept at working in 24x7 global delivery models, collaborating with cross-functional teams, and ensuring consistent alignment with business SLAs and KPIs.

Senior Production Support Engineer - FIS Global

(2021-01)

Lead 24x7 production support operations for high-volume banking and financial applications processing millions of transactions daily.

• Manage critical Severity-1 and Severity-2 incidents, ensuring rapid resolution and effective communication with stakeholders.
• Drive incident triaging and escalation procedures, significantly improving response efficiency.
• Design and implement observability dashboards using Splunk, enabling proactive issue detection.
• Collaborate with DevOps teams to implement SRE principles including SLOs and error budgets.
• Support end-to-end release lifecycle, including deployment validation and post-release stability assurance.
• Configure monitoring alerts, dashboards, and health checks for predictive issue resolution.
• Improved system uptime from 99.5% to 99.9% through proactive monitoring and reliability enhancements.
• Reduced recurring incidents through effective problem management and root cause elimination strategies.

Application Support Engineer - Ascentx Software Development Services

(2019-01 - 2021-12)

Supported mission-critical securities trading applications for global financial institutions including SSB, Wells Fargo, and Prudential.

• Managed production deployments using Jenkins and enterprise job schedulers (Berlin).
• Monitored application performance using Splunk and other operational tools.
• Performed detailed troubleshooting, production issue resolution, and client-facing support.
• Maintained over 95% SLA compliance consistently.

Technology Specialist - Basware Corporation

(2015-01 - 2019-12)

Supported cloud-based Purchase-to-Pay (P2P) platform (Alusta Basware).

• Performed complex SQL query analysis and data validation.
• Monitored application health using tools such as Splunk, Zabbix, and Pingdom.

Bachelor of Technology - Computer Science Engineering - Punjab Technical University, Punjab