Mokshagna Dupicherla

Application Support and Reliability Engineering professional with 4+ years of experience supporting business-critical enterprise applications across Telecom, Mortgage, ITSM, Data Warehouse, and Monitoring domains. Experienced in Site Reliability Engineering (SRE), IIS Administration, Windows Server Management, Application Monitoring, Incident Management, Release Management, Deployment Support, SQL Troubleshooting, Root Cause Analysis, and Performance Optimization. Demonstrated success in maintaining high application availability, resolving critical incidents, improving service reliability, supporting production deployments, monitoring infrastructure health, and collaborating with cross-functional teams to ensure operational excellence and SLA compliance.

Site Reliability Engineer at VisionQuest Solutions Pvt Ltd (2021-04 – Present)

• Ensured 99.9%+ availability of mission-critical enterprise applications by proactively monitoring, troubleshooting, and maintaining production environments using RunOps, Splunk, Dynatrace, Grafana, Azure Monitor, IIS, Windows Server, and SQL Server, reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
• Led incident, problem, and change management activities by performing root cause analysis (RCA), analyzing application, IIS, Windows Event, and SQL logs, coordinating with Development, Infrastructure, Database, and Network teams, and restoring services within defined SLA and SLO targets.
• Managed end-to-end production operations for IIS-hosted.NET applications, including application deployments, service validation, Windows Services, application pools, scheduled jobs, configuration management, and post-release verification using Azure DevOps, Git, Jenkins, and ServiceNow.
• Improved platform reliability through proactive health checks, observability, automation, and performance optimization by developing PowerShell scripts for repetitive operational tasks, implementing monitoring enhancements, and identifying recurring production issues to prevent future incidents.
• Supported hybrid cloud and enterprise infrastructure by monitoring application and server performance across AWS, Azure, Windows Server, Kubernetes, Docker, SQL Server, and enterprise monitoring platforms, ensuring high availability, scalability, security compliance, and operational excellence.
• Collaborated with global cross-functional teams in a 24×7 Site Reliability Engineering (SRE) environment, maintaining comprehensive operational documentation, standard operating procedures (SOPs), knowledge articles, and post-incident reviews while driving continuous improvements in reliability, observability, automation, and production stability.

Technical Support Engineer at TempBridge India Pvt Ltd (2020-11 – 2021-03)

• Administered and maintained AppDynamics monitoring platform for enterprise applications.
• Configured health rules, dashboards, alerts, reports, and monitoring policies.
• Implemented End User Monitoring (EUM) and Event Service configurations.
• Analyzed application performance trends and identified bottlenecks.
• Supported onboarding of enterprise applications into monitoring environments.
• Automated monitoring activities using Python-based scripts.
• Provided technical guidance and performance management support to application teams.

Senior Software Engineer at Ocwen Financial Solutions Pvt Ltd (2020-03 – 2020-09)

• Provided L2/L3 production support for critical mortgage applications.
• Executed application deployments and post-deployment validations.
• Performed server patching and infrastructure health monitoring.
• Investigated production incidents and application performance issues.
• Monitored CPU, Memory, Disk Space, and Server Utilization.
• Created RCA documents and operational knowledge articles.
• Coordinated with Development, Middleware, Infrastructure, and Database teams.
• Maintained service availability, reliability, and operational stability.

Software Engineer - Product Support at Symphony Summit IT Solutions Pvt Ltd (2019-08 – 2020-01)

• Supported enterprise ITSM platform across multiple customer environments.
• Managed P1 and P2 incidents while meeting SLA commitments.
• Installed, upgraded, configured, and maintained IIS-hosted applications.
• Scheduled SQL jobs and supported database maintenance activities.
• Performed Active Directory administration and user support.
• Delivered RCA reports for critical production incidents.
• Collaborated with customers and internal teams to resolve complex issues.
• Participated in service improvement and operational support initiatives.

Associate IT Support Engineer at IHS Global Pvt Ltd (2019-03 – 2019-08)

• Supported enterprise data warehouse applications and services.
• Managed user provisioning and access management requests.
• Executed SQL scripts and application troubleshooting activities.
• Monitored infrastructure alerts and resolved production incidents.
• Coordinated with QA, Development, and Upgrade teams.
• Generated operational monitoring reports.
• Created RCA documentation for recurring issues.
• Supported production stability and service availability.

Software Engineer at CGI Information Systems (2016-05 – 2019-02)

• Managed 20+ IIS-hosted enterprise applications ensuring 99.9% availability in production
• Configured websites, application pools, virtual directories, and web farms.
• Supported load-balanced and high-availability application environments.
• Executed application deployments and release activities.
• Managed SSL certificate lifecycle including CSR creation, installation, renewal, and migration.
• Monitored 30+ applications using Dynatrace, improving system uptime and reducing alert noise by 20% and OMI SiteScope.
• Analyzed IIS logs, Event Viewer logs, access logs, and error logs.
• Executed SQL-based troubleshooting and application issue analysis.
• Handled 150+ P1/P2 incidents annually, reducing MTTR by 25% through effective troubleshooting and ensured SLA compliance.
• Prepared RCA reports and coordinated with Database, Middleware, Network, Windows, and Development teams.

Bachelor of Technology (B.Tech) in Electronics & Communication Engineering – Siddhartha College of Engineering & Technology