Manish

Technical support engineer (MCA, CGPA 8.2) with one year of production support experience in an SLA driven enterprise environment, supporting a UK-based client across application, database, and infrastructure layers. Strong troubleshooting and root cause analysis skills backed by genuine development experience in Java, Spring Boot, REST APIs, and SQL faster diagnosis of application-level defects and more effective escalation to engineering teams. Hands-on with Linux administration, networking fundamentals, and Windows/hardware troubleshooting.

AWS Certified Cloud Practitioner.

Atos IT Global Solutions

June 2025 – July 2026

Associate Technical Support Engineer

• Provided day-to-day production support for enterprise applications serving a UK-based client, owning user-reported incidents from intake to resolution within SLA commitments.
• Diagnosed issues across application, database, and network layers by analyzing logs, tracing request and data flows, and running SQL queries to isolate faults and validate fixes.
• Performed root cause analysis on recurring incidents and implemented preventive measures and process improvements that reduced repeat issue volume.

Master of Computer Applications (MCA) – Vellore Institute of Technology, Vellore

CGPA 8.2 2024 – 2026

Bachelor of Computer Application (Full Time)

Guru Nanak College, Chennai

CGPA 8.8 2021 – 2024