Major Incident Manager
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PassionateanddrivenMajorIncidentManager with11.6yearsofexperienceinleading cross-functionalincident responseandriskcommunication.highlyskilledintranslatingtechnical jargon into clear and concise communications, ensuring a prompt and efficient resolution ofincidents. proven track record in process improvement initiatives, realizing significant time andefficiency gains. Strong strategic thinking and problem-solving abilities, demonstrated insuccessfully managing critical incidents and implementing automation tools. Master of Businessadministrations in communication and ITIL Foundation certified. fluent in English and Hindi.excited to bring my expertise and drive for excellence to a dynamic companies like MascotBusiness Solutions, HCLTECH, Hexaware. leveraging my technical affinity and communication skills tofurther enhanceincidentmanagementpractices.
Passionate and driven Major Incident Managerwith 11.6 years of experience in leading cross-functional incidentresponse and risk communication. highly skilled in translating technicaljargon into clear and concise communications, ensuring a prompt and efficient resolution of incidents. proven track record in process improvement initiatives, realizing significant time and efficiency gains. Strong strategic thinking and problem-solving abilities, demonstrated in successfully managing critical incidents and implementing automation tools. Master of Business administrations in communication and ITIL Foundation certified. fluent in English and Hindi. excited to bring my expertise and drive for excellence to a dynamic companies like Mascot Business Solutions, HCLTECH, Hexaware. leveraging my technical affinity and communication skills to furtherenhance incident management practices.
