General Manager - Hammerzz indore - Indore
(2026-03)
- Coordinate front office and guest service activities to support smooth daily operations and consistent guest experiences.
- Oversee room inventory and property readiness to align availability with occupancy needs and service expectations.
- Lead team supervision across departments to keep service delivery consistent during peak business periods.
- Monitor guest feedback and respond to complaints with timely service recovery and clear follow-up.
General Manager - Impresario Entertainment Pvt.Ltd. (SOCIAL LLP) - Indore
(2021-02 - 2025-07)
- Manage 400 guest interactions per day while maintaining consistent service standards and issue follow-up.
- Lead front office operations and room inventory management to keep arrivals, occupancy, and room allocation aligned.
- Coordinate food and beverage service with property operations to maintain smooth daily guest flow across the venue.
- Monitor staff scheduling, performance, and service recovery to support reliable coverage and faster complaint resolution.
- Maintain vendor coordination and budget control to support day-to-day procurement and operating discipline.
- Support luxury guest experience through clear communication, polished service delivery, and steady on-site presence.
Outlet manager - BEST WESTERN PLUS O2 (MISFIT) - Indore
(2019-03 - 2021-12)
- Supervised food and beverage service, guest relations, and complaint resolution across daily outlet operations.
- Coordinated staff scheduling, performance management, and team supervision to keep service coverage consistent.
- Maintained room inventory management and property operations oversight to support smooth guest turnover.
- Improved luxury guest experience by aligning vendor coordination with service standards and daily operational needs.
Restaurant manager - Royal Plaza New Delhi - New Delhi
(2018-11 - 2019-02)
- Supervise front-of-house staff, assign daily duties, and support smooth food and beverage service.
- Coordinate guest relations, respond to special requests, and create a polished luxury guest experience.
- Monitor room inventory needs, align supply levels with demand, and support efficient property operations.
- Track revenue performance, maintain budget control, and support P&L management for the restaurant operation.
- Schedule staff, coordinate vendors, and keep front office operations aligned with daily restaurant needs.
Restaurant Manager - ST LAURN PUNE - Pune
(2017-10 - 2018-10)
- Coordinated food and beverage service to maintain smooth dining operations and timely guest support.
- Handled guest relations management by resolving complaints promptly and supporting a polished dining experience.
- Oversaw staff scheduling and team supervision to keep service coverage aligned with restaurant demand.
FOOD & BEVERAGE EXECUTIVE IN COFFEE SHOP (24/7) - THE LALIT HOTEL BARAKHAMBA NEW DELHI - New Delhi
(2015-03 - 2017-05)
- Coordinated daily food and beverage service across the coffee shop to maintain prompt delivery and a polished guest experience.
- Handled guest queries and complaints with clear communication, supporting service recovery and smoother front-line operations.
- Supported front office operations by coordinating with hotel teams and maintaining reliable room inventory updates.
Butler - THE TAJ PALACE NEW DELHI - New Delhi
(2013-06 - 2015-01)
- Coordinated front office operations, room inventory, and arrival readiness for high-touch guest stays.
- Delivered luxury guest experiences through proactive service recovery, complaint resolution, and discreet communication.
- Supported vendor coordination, staff scheduling, and property operations oversight for smooth daily service.
Butler - THE LEELA PALACE NEW DELHI - New Delhi
(2012-10 - 2013-05)
- Managed guest relations with polished communication and responsive follow-up to maintain a high-touch stay experience.
- Handled room readiness, inventory checks, and coordination with front office teams to support smooth arrivals and departures.
- Delivered food and beverage service with attention to presentation, timing, and guest preferences.
Hotel Operational Trainee - THE OBEROI GRAND KOLKATA - Kolkata
(2011-05 - 2012-07)
- Coordinated guest relations, resolving complaints promptly and maintaining a polished luxury service standard.
- Tracked room inventory and property readiness, aligning housekeeping handoffs with front office activity.
- Assisted food and beverage service teams with guest-facing coordination and smooth outlet operations.
- Collaborated on staff scheduling and vendor coordination to support daily hotel operations.
