Manish Singh

AV Engineer with hands-on experience in Audio-Visual systems, Microsoft Teams Rooms (MTR), video conferencing, meeting-room technologies, installation, commissioning, and technical support. Skilled in troubleshooting AV hardware, displays, cameras, microphones, speakers, DSP systems, control systems, and network-connected AV devices. Experienced in diagnosing hardware, cabling, configuration, and connectivity issues, handling P2/P3 incidents, vendor coordination, and providing timely on-site support.

Strong ability to manage critical meeting-room issues, perform preventive checks, and ensure reliable AV operations with minimal downtime.

AV Engineer L2 - Crystal Presentation Pvt. Ltd. | Client: McCain Foods - Gurugram

(2026-06)

• Install, configure, integrate, and commission AV and video-conferencing systems like poly, Logitech, Yealink etc.
• Test, calibrate, and troubleshoot audio, video, signal, network, and control systems.
• Provide on-site AV support for meetings, conferences, events, and client demonstrations.
• Assist users with AV/VC system operation and provide basic user training.
• Perform preventive maintenance, firmware updates, system health checks, and inspections.
• Coordinate with engineers, programmers, project managers, vendors, and technical teams.
• Maintain installation, configuration, service, asset, and troubleshooting documentation.
• Follow safety and information-security procedures and travel to client/project sites as required.

AV/IT Engineer L1 - Wipro Ltd. | Client: Microsoft - Noida

(2025-07 - 2026-06)

• Managed 100+ enterprise meeting rooms supporting Teams Rooms.
• Resolved 50+ daily ServiceNow tickets with zero SLA breaches.
• Maintained Biamp, Crestron, Extron, Logitech and Poly AV environments.

IT Support Analyst - DXC Technology | Client: Microsoft - Noida

(2022-03 - 2025-06)

• Delivered Tier 1/2 AV/IT supports large-scale conferencing environments.
• Managed the complete lifecycle of Teams Rooms, Webex Boards and Zoom Rooms.
• Reduced MTTR by 20% through OEM coordination and proactive room monitoring.

Team Lead – AV/IT Support - 3i Infotech Ltd. | Client: Indian Oil - Gurugram

(2018-02 - 2022-03)

• Led AV/IT support operations, team scheduling and SLA performance.
• Managed ITSM asset inventory and change management records.
• Created troubleshooting runbooks and SOPs to standardize support processes.

Desktop Support Engineer - Accel Frontline Global IT Services - Faridabad

(2016-01 - 2018-02)

• Provided Tier 1/2 support for desktops, peripherals, and OS/hardware break-fix issues across enterprise accounts.

Desktop Support Engineer - Progressive Infotech Pvt. Ltd. - Gurugram

(2014-10 - 2016-01)

• Delivered end-user IT support, hardware troubleshooting, and on-board assistance.

BCA - D.A.V. College, Faridabad (MDU) (2013)