Manisha

Improved customer satisfaction (CSAT) scores by 22%, by implementing a data-driven follow-up protocol and refining call scripts Reduced the average first-response time by 15% and achieved a 95% resolution rate on initial contact Directly contributed to enhanced brand loyalty and client retention

Customer Executive - Digitide Solutions Pvt Ltd - Jamshedpur

(2026-02)

• Improved customer satisfaction (CSAT) scores by 22%, by implementing a data-driven follow-up protocol and refining call scripts
• Reduced the average first-response time by 15% and achieved a 95% resolution rate on initial contact
• Directly contributed to enhanced brand loyalty and client retention

Graduation - B.A Geography - Graduate College, Jamshedpur, Jharkhand (2024 - 2028)

Intermediate - Humanities - D.B.M.S. Girls High School, Jamshedpur, Jharkhand (2023)