Manisha Parihar

Results-driven Business Analytics-Workforce Management (WFM) professional with 7.9+ years of experience in delivering BI workforce reports, workforce capacity planning, forecasting, scheduling, and real-time analytics. Proven expertise in transforming complex workforce data into actionable business insights through Power BI, Advanced Excel, SQL, DAX, Power Query, Power Pivot, and reporting automation. Experienced in building scalable dashboards, workforce models, MIS reporting, executive scorecards, and analytics solutions that improve operational efficiency, resource utilization, and strategic decision-making.

Strong background in stakeholder management, partnering with Operations, IT teams, Finance, and senior leadership to deliver data-driven workforce strategies while maintaining high standards of data accuracy, governance, and business performance. Highly enthusiastic about adapting to new frameworks and technologies, and continuously seeking innovative solutions to optimize workforce management.

Senior WFM Analyst - Adobe - Noida, India

(2026-02)

• Being a client-managed global real-time workforce operations by monitoring service levels, staffing, schedule adherence, occupancy, and queue performance to ensure SLA achievement.
• Manage workforce planning and forecasting activities across global support operations, ensuring alignment between forecasted demand and workforce supply.
• Develop short-term, medium-term, and long-term staffing plans using historical trends, productivity metrics, shrinkage assumptions, and business growth projections.
• Develop and maintain interactive Power BI dashboards, executive scorecards, and automated MIS reports for leadership.
• Perform root cause analysis on operational KPIs and provide actionable insights to improve workforce performance.
• Generate workforce dashboards and automated MIS reporting using Excel and BI tools.
• Partner with Operations, Finance, HR, Tech, and business stakeholders to align reporting requirements and workforce strategies.
• Monitor business outages, coordinate with Tech, IT teams, vendors, and support teams, and ensure timely issue resolution with minimal operational impact.

WFM - BI Analyst (Workforce Management) - Barclays - Noida, India

(2024-05 - 2026-02)

• Managed capacity planning, forecasting, and scheduling for 16000+ FTE globally for UK-based channels and Noida-based channels.
• Built staffing models using historical trends and predictive analytics for resource optimization.
• Performed shrinkage analysis, headcount planning, and service level forecasting.
• Automated workforce reporting workflows using Power BI and Excel to improve operational efficiency.
• Conducted trend analysis and forecasting exercises to improve planning accuracy and support evidence-based decision-making.
• Partnered with UK stakeholders to align workforce strategies with business demand.
• Supported workforce scheduling and planning activities with exposure to Alvaria/Aspect tools.

Workforce BI Analyst (WFM) - FIS Global Business Solutions - Gurgaon, India

(2018-09 - 2024-05)

• Delivered end-to-end workforce planning, forecasting, scheduling, and real-time monitoring for 11000+ employees.
• Managed capacity planning, staffing analysis, and workforce utilization to achieve service level targets.
• Designed dashboards and automated reporting solutions to improve operational visibility.
• Conducted gap analysis and RCA to identify improvement opportunities.
• Developed attendance trackers and compliance solutions, improving transparency.
• Built and maintained capacity models incorporating forecast volumes, shrinkage, and productivity drivers to support strategic workforce planning and service level achievement.

Bachelor of Commerce - B.Com. - Motilal Nehru College, Delhi University (2016 - 2019)