Rohan Kumar

Senior Team Manager/WFM Analyst/Assistant Manager: Of Operations

Talent

NoidaMember since May 18, 2026

Employee SchedulingCustomer SatisfactionExcel and google sheet/docCoaching and MentoringProduct and service knowledgeOperations ManagementCustomer service and satisfactionPerformance reviewing

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Employee SchedulingCustomer SatisfactionExcel and google sheet/docCoaching and MentoringProduct and service knowledge

About

Accomplished professional with several years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude.

Experience

Senior Team Manager/WFM Analyst/Assistant Manager: Of Operations at Ienergizer IT Services (2022-09 – Present)

Collected data from primary and secondary sources.
Scrutinized computer-generated reports to identify inconsistencies.
Ensured business objectives were met by coordinating with senior team members.
Analyzed workflows to identify optimization opportunities.
Design charts to enhance cross-departmental decisions.
Delivered comprehensive insights via detailed reports.
Developed multiple skills, leading to promotion and relocation to Bengaluru for stabilizing work environment.

Customer Support Executive/Team Leader at Ienergizer IT Services (2018-02 – 2022-09)

Boosted employee capabilities with comprehensive training modules.
Ensured ongoing client satisfaction by consistently delivering outstanding results.
Coordinated strategic initiatives ensuring alignment with organizational growth targets.
Uncovered opportunities for process enhancement.
Created harmonious work environment through effective conflict resolution.
Established clear, measurable goals and devised action plans.
Creating Dashboard report via using power tools(Looker, power BI)