Manivannan M

Dynamic hospitality leader with 20+ years of experience in luxury hotels, resorts, food & beverage operations, guest experience management, revenue optimization, and strategic business leadership. Proven success leading multi-department operations, driving profitability, enhancing guest satisfaction, and building high-performing teams. Experienced in managing 4-star and 5-star hospitality environments, banquets, restaurants, bars, wellness facilities, and resort operations.

General Manager - DNC Shevaroys Resorts & Spa - Yercaud

(2025-01)

• Direct overall resort operations, guest experience, financial performance, and team leadership.
• Drive operational excellence initiatives to improve guest satisfaction and profitability.
• Oversee budgeting, revenue management, compliance, and service quality standards.

General Manager - Grand Palace Hotel & Spa - Yercaud

(2023-08 - 2025-01)

• Managed a 74-room luxury hotel with restaurants, bars, and banquet facilities.
• Led a workforce of 150+ employees across operational departments.
• Worked closely with sales and marketing teams to support occupancy and revenue growth.
• Maintained strong operational controls, budgeting, and guest service standards.

General Manager - JC Residency Hotels & Resorts - Kodaikanal & Madurai

(2014-11 - 2023-08)

• Directed hospitality operations across multiple properties.
• Implemented cost optimization initiatives, achieving significant reductions in F&B costs.
• Enhanced service quality, guest experience, and operational consistency.

Operations Manager - Hotel Saarangi (SVG Group of Hotels) - Tirumala Hills

(2012-03 - 2014-10)

• Managed daily operations, service delivery, staffing, and guest satisfaction initiatives.

Outlet Manager (F&B) - Hotel Poppys - Tuticorin

(2011-02 - 2012-03)

• Managed daily operations, service delivery, staffing, and guest satisfaction initiatives.

Operations Manager (F&B) - Hotel Mahabs - Mamallapuram

(2009-01 - 2011-01)

• Managed daily operations, service delivery, staffing, and guest satisfaction initiatives.

F&B Manager - Nandhana Grand - Bangalore

(2007-01 - 2009-01)

• Managed daily operations, service delivery, staffing, and guest satisfaction initiatives.

Diploma - Hotel Management & Catering Technology - Modern Institute of Hotel Management & Catering Technology (2003)