General Manager - Canadian Brewhouse - Alberta, Canada
(2024-09 - 2025-11)
- Managed end-to-end daily operations of a high-volume bar and restaurant, ensuring seamless service delivery during peak hours and major televised sporting events.
- Led, trained, and scheduled front-of-house teams, bar staff, and supervisors to maintain premium service quality and peak operational efficiency.
- Oversaw POS system implementation, precise cash handling, daily sales reconciliation, and comprehensive shift reporting.
- Controlled inventory for liquor, beer taps, and bar supplies, successfully reducing overall wastage through accurate stock tracking and predictive ordering.
Manager - The Lions Den Pub - Grande Prairie, AB, Canada
(2023-02 - 2024-08)
- Ensured strict compliance with Alberta liquor laws, rigorous age verification protocols, and responsible alcohol service standards.
- Coordinated live music, specialized theme event nights, and marketing promotions to significantly increase footfall and patron customer engagement.
- Increased repeat customer visits by driving customer-focused service improvements and flawless event execution.
- Handled complex guest complaints, conflict resolution, and immediate on-floor problem-solving in a high-intensity, fast-paced environment.
- Maintained gold-standard safety protocols, security team coordination, and comprehensive incident reporting.
Hotel Night Manager - Padollan Inn & Suites - Alberta, Canada
5 Years
- Managed overnight hotel operations and front desk services while supervising and training overnight staff to ensure full compliance with corporate policies.
- Conducted meticulous night audits, absolute cash reconciliation, and detailed daily financial and operational reports.
- Managed guest check-ins, check-outs, reservations, and immediate specialized guest requests while keeping service metrics at a premium.
- Coordinated efficiently across housekeeping, maintenance, and security teams to secure the property and resolve emergent issues.
