Vertical Manager — Health Examination - JSW Sanjeevani Multispeciality Hospital, JSW Steel Dolvi - Raigad, Maharashtra
(2022-08)
Oversee full P&L for the Health Examination vertical — driving revenue maximisation, cost control, and premium quality standards across pathology and health check-up services.
- Lead statutory health check-ups (annual and hazardous) for JSW Steel workforce and external industrial clients; manage all documentation, Form 7, health card issuance, billing, and client reporting.
- Achieved NABL accreditation readiness (entry level) through both in-house capability build-up and strategic outsourcing to Metropolis Healthcare Ltd.
- Integrated hospital HMIS with the Pathology Lab LIS system, streamlining workflows and reducing manual data entry errors.
- Audit bills across Pathology Lab, Cath Lab, Blood Storage, and Health Check-up verticals; ensure timely, accurate payment processing.
- Review daily and monthly Lab QC data using Unity PC software; ensure strict adherence to NABL/NABH SOPs and protocols.
- Deliver monthly MIS reports and abnormal data analyses to corporate clients; coordinate with JSW Steel Plant health teams.
- Negotiate and manage vendor agreements, including landmark partnerships with Metropolis Healthcare, Cath Lab providers, and Blood Storage units.
Junior Manager — COVID-19 & Pathology Operations - ATSPL Associates (at JSW Sanjeevani Hospital, Dolvi) - Dolvi, Maharashtra
(2020-09 - 2022-07)
- Directed large-scale Rapid Antigen testing operations during the COVID-19 crisis, supervising nurses on test execution, kit ordering, and national ICMR data reporting.
- Enabled RT-PCR testing setup by supervising installation and calibration of Truenat Machine, Biosafety systems, and Deep Freezer; conducted hands-on operational readiness training.
- Orchestrated 10,000+ employee vaccination sessions across OHC Medical Centre Dolvi, Sai Kutir, JSW Salav Plant, and JSW Sanjeevani Hospital — coordinating logistics with Apollo Hospital Belapur.
- Managed Gate Pass and Height Pass administration, emergency medicine at OHC Dolvi, and processed financial settlements via ENFA, PR, and PO systems.
Section Head — Pre-Analytical Accession (Molecular Biology & COVID Lab) - Metropolis Health Services I Pvt. Ltd. - Mumbai
(2019-03 - 2020-08)
- Supervised sample accessioning, labelling, and LIS data entry for a high-volume reference laboratory, achieving zero sample misplacement and improved TAT compliance.
- Established and operationalised a COVID-19 RT-PCR testing laboratory from ground up in full compliance with ICMR and NABL standards; coordinated procurement of biosafety cabinets and RT-PCR analysers.
- Led and trained the accessioning team; implemented SOPs maintaining NABL, CAP, and regulatory compliance standards.
- Managed molecular diagnostics operations, achieving peak throughput of 6,000 RT-PCR sample results in a single day (Assam location).
- Supported internal and external audits; implemented corrective actions and continuous improvement measures.
Senior Medical Technologist - Quintiles Research India Pvt. Ltd. (IQVIA) - Mumbai
(2010-11 - 2018-10)
- Managed QC data across multiple platforms (NewLIMS, QLIMS, STARLIMS, Ultra QC, Bio-Rad Unity Real Time); assigned ranges, defined lab means, and reviewed Levy-Jennings graphs.
- Led CAP survey management, proficiency testing (PT) metrics, and MSDS-compliant chemical safety protocols.
- Participated in NGSP Certification, CDC Lipid, UKNEQAS, and global QC harmonisation activities.
- Managed flow cytometry validations, panel processing, gating strategies, and staff training programmes.
- Investigated CAP PT failures (RCA/CAPA), performed assay re-introductions, and maintained ISO 15189-compliant documentation.
- Supported clinical study launches and audits for major pharma clients including Torrent Pharma, Sun Pharma, Novartis, Dr. Reddy, Amgen, and Biocon.
Laboratory Technician II — Biochemistry - P.D. Hinduja National Hospital & MRC - Mumbai
(2000-08 - 2010-11)
- Performed automated testing for routine and specialised biochemistry panels; monitored reagent stock and maintained equipment service logs for uninterrupted lab operations.
- Assigned QC ranges and maintained LJ graph reviews, precision checks, and weekly/monthly histogram analyses.
- Contributed to NABH, NABL, and CAP accreditation preparedness; maintained comprehensive daily QC documentation.
- Participated in CAP Inspector Training Seminars (2008, 2010) and GCLP Certificate Course (2009).
Histopathology Junior Technician - M.G.M. Hospital, Kamothe - Navi Mumbai
(1999-12 - 2000-08)
Worked in the Histopathology department managing tissue sample preparation, staining, and microscopic examination support.
