Manoj D

Result-driven Professional with 3+ years of experience in D365 Finance & Operations Functional Consultant – Retail & Commerce. Experienced in end-to-end ERP implementations, requirement gathering, gap-fit analysis, and post-go-live support. Adept at translating business requirements into clear functional specifications and collaborating with technical teams to deliver scalable solutions.

Identified issues, analysed information and provided solutions to problems. Resolved customer queries and problems using effective communication and providing step-by-step solutions.

Consultant at Ernst & Young (2022-09 – Present)

• Led end-to-end implementations of D365 F&O for Retail and Commerce clients
• Gathered and analyzed business requirements through workshops and stakeholder interviews
• Configured Retail and Commerce POS Operations
• Configured Retail and Commerce POS Customisations like Employee Discount - Email OTP, Capability Loyalty Points & Capillary Coupon, Qwikcilver Gift Cards, Credit Note OTP validation, Pine Labs Payment Integration, Cash Deposit Slip, Purchase return Invoice Sales and Inventory Reports
• UAT, defect resolution, and user training
• Conducted gap-fit analysis and proposed standard and customized solutions
• Provided post-go-live support, issue analysis, and continuous improvements
• Worked closely with technical teams for solution design and deployment

B.E in Mechanical Engineering – CMR Institute of Technology, Bengaluru (2022 – 2022)

XII – Sri Chaitanya Techno School Bengaluru (2018 – 2018)

X – I T I Central School Bengaluru (2016 – 2016)