Manoj Kumar

Accomplished and results-driven Restaurant Manager with over 10 years of progressive expertise in luxury hospitality, high-end guest relations, team leadership, and comprehensive food & beverage operations. Recognized for a proven ability to optimize operational efficiency, introduce strategic revenue enhancement initiatives, and lead high-performing service teams while consistently upholding stringent 5-star service and corporate compliance standards.

Restaurant Manager - El Chico Restaurant & Hotels Pvt. Ltd.

(2023-11)

Direct daily high-volume restaurant operations, driving seamless service delivery and maintaining absolute operational excellence in alignment with 5-star hospitality benchmarks.

• Team Leadership & Development: Recruit, mentor, and structurally train front-of-house service personnel to execute luxury standards; orchestrate strategic shift scheduling and comprehensive manpower planning.
• Guest Relations & Events: Personally oversee elite client engagement, resolve escalated guest concerns, and coordinate high-profile banquet functions, corporate events, and VIP hospitality experiences.
• Financial Control & Strategy: Drive top-line revenue through structured upselling programs and promotional events; aggressively manage inventory, stock control workflows, and vendor coordination to optimize operational costs.
• Compliance & Reporting: Standardize robust compliance with food safety protocols, health regulations, and company SOPs; manage meticulous daily sales auditing, cash handling procedures, and operational reporting.

Restaurant Manager - The Black Salt Restaurant & Bar - Gurugram

(2020-10 - 2023-09)

Managed full-scope standalone restaurant operations, strategic reservation placement, and client relations.

• Spearheaded comprehensive service and hospitality training programs, enhancing staff retention and service consistency.

Team Leader - Sheraton Grand Hotel Convention Center - Bangalore

(2019-08 - 2020-07)

• Directed multi-shift premium all-day dining operations while ensuring fast-paced luxury hospitality service delivery.
• Coordinated back-of-house and floor service alignment for large-scale corporate banquets and international convention events.

Food & Beverage Supervisor - Shangri-La Hotel - Bangalore

(2017-01 - 2018-01)

• Supervised specialized restaurant divisions, systematically auditing service flows to maintain 5-star brand identity.
• Resolved high-net-worth guest concerns proactively, preserving premium brand equity and maximizing retention.

F&B Guest Service Associate - Adarsh Hamilton Hotel - Bangalore

(2014-05 - 2016-12)

• Provided high-touch, tailored hospitality services to international and domestic corporate guests across restaurant and banquet layouts.

Diploma in Hotel Management & Catering Technology - Hotel Management & Catering Technology - IHM Rishikesh

Intermediate - Class XII - UP Board

Matriculation - Class X - UP Board