Manoj Manu

Challenging positions in a professional organization where I can enhance my skills and strengths in conjunction with the organization goals and objectives. I operate with a sense of urgency. I display a high level of energy and take great pride in the quality of my work.

FLEET MANAGER (CLUSTER MANAGER) at SWIGGY PVT LTD (2026-03 – 2026-09)

• Maintaining reports, process documentation and operational records.
• Plan or implement improvements to internal or external logistics systems or processes.
• Looking after overall operation activities of City (Tumakuru, Doddaballapur, Chikkaballapur, Kolar).
• Co-ordinating between our teams (Customer Service, Security and Training) for Resolving issues arising daily and identifying root causes of issues and work towards their resolution.
• Leadership C Team Building- Drive logistics team to keep motivated positively and achieve the goals.
• Staff training C Development- C Delivery boys harness supply (Uniform, shoes, delivery bags etc..,) Coordinating with Team to aligning things in place and maintain Hygiene and discipline.
• Looking over all on-boarding process of new Delivery partners.
• Connecting with team and sloveing there technical issues and payment related issues.
• Making regular visits of city and meet new delivery partners to clarify there roles.
• Playing weak-offs and holidays for delivery partners.

SENIOR EXECUTIVE at INSTAKART SERVICE PVT LTD (2025-03 – 2026-01)

• Responsible for all the issues, problems related to inbound and outbound operations.
• Monitoring functionality of In-house Mobile and Web based applications to optimize operation.
• Maintaining reports and submitting status reports related to INBOUND and OUTBOUND activities and Issues.
• Employee Facilities and Adherence to HR Policies and Leave planning for Workers.
• Coordinate with HR for Leave Hiring and Induction and Training programmes and Policy implementations.
• Ensure on time departure of delivery vans and delivery associates as per cut off time.
• Fulfilment of operations requirement and Inventory management and Identify operations issues and opportunities and Instant Reply on the mails.
• Optimum utilization of the manpower spread in different shifts and Imparting training to staff to improve the process.
• Any other responsibility assigned by the management from time to time and HUB Facilities and Resources to be managed
• Defining, building and executing the delivery process from delivery station to customer address.
• Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve performance.
• Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewingalternatives to determine advantages and associated risks.
• Define quality expectations, Train employees to adopt strategies for maintaining quality control.
• Inspecting,investigation and identification the shipments of (missing,Hub loss shipments wrong delivered and miss route shipmens. )

CLUSTER MANAGER FOR FLIPCART LASTMILE [Large] OPERATION at CONNECT INDIA E-COMMERCE SERVICES PVT LTD (2022-09 – 2025-03)

• Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
• Achieving Cost per Shipment. Maintain the cost of operations as per budget.
• Achieve Zero lost shipment, shrinkage within hub and enroute.
• Proper planning and coordination with support team for recovery if any.
• Achieve productivity of Van/Bike as per budget.
• Continuous Process Improvement and Adherence of Quality Standards at all times.
• Ensuring stock accuracy is maintained at all Hub assigned.
• Promptly and effectively manage customer escalations.
• Ensure 100% ZTP (Zero Tolerance Policy).
• Ensuring Area Deliverable are met duly reported
• Filling Gaps in employee head count within turnaround time.
• Hub Performance reporting and Ensure Profitable operations.
• Ensure commercial and statutory compliances are met along with the support of teams.
• Team Management, Training and Development of Hub teams and Achieving Maximum Productivity of manpower
• Managing environmental bodies and statutory compliances
• Ensure Succession Planning at Hubs and implement special retention plan for HIPO talents.
• Continuously improve in reducing Error rate in Operations Management.
• Maintain high quality hygiene and safety for Facility & People.
• Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate.
• Ensure availability of adequate and trained manpower as per plan
• Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate
• Ensure availability of adequate and trained manpower as per plan.
• Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Supportteam.
• Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately.
• Evaluate if the lost shipment cases qualify as insurance claim and that such claim are processed in coordination with Zonal Business Finance team.
• Achieving capacity utilization as per budget.
• Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.

HUB INCHARGE FOR AMAZON LASTMILE [Small] OPERATIONS at CONNECT INDIA E-COMMERCE SERVICES PVT LTD (2021-01 – 2022-06)

DC HEAD FOR ECOM EXPRESS [Small] at GOBOLT LOGISTICS PVT LTD (2022-06 – 2022-09)

SUPERVISOR FOR JIOMART (B2B) at CONNECT INDIA E-COMMERCE SERVICES PVT LTD (2020-02 – 2021-01)

SALES MAN at ANAND KALYANI MOTORS (2019-03 – 2019-12)

LOAN COLLECTER at SHREE ASSOCIATES (2018-06 – 2019-03)

Diploma – RES Polytechnic