Gauri Kanojia

To utilize my educational skills and personal abilities in challenging sector which always affords advancement, professional growth, hard work, honesty and prefers human value over wealth.

Cluster Operations Manager-South - Bodycraft Clinic - Bangalore

(2025-06)

• Tracking of the daily dashboard
• Reviewing PI & CI Index on monthly basis and sharing TNA with POC and new hiring to HR
• Weekly Roster Mapping on basis of business requirement and initiating hygiene check on Idearise Portal
• Issue Management overview and daily connects with cross functional team to ensure compliance and people centricity
• Dry run of new outlets -comprehensive monitoring of opening checklist
• Provision of all marketing collaterals
• Patient Journey Implementation and related compliance monitoring
• Provision of all SOP's and operating protocols
• Synchronizing with Procurement Team with regards to operations related collaterals
• Handling machine movements and Stock Requisition
• Addressing issues like Housekeeping, Infra,payments and petty cash
• Conducting clinic audit
• Revenue Assurance-Refund calculations after Taxation
• Clinic hygiene check
• Ensuring repairs on timely basis for any appliance breakdown
• Analysis of all Report shared by CRM team
• Weekly connect with the team and discussing Huddles
• Planning training calendar with cross functional POC team
• Conducting trainings for New Joinee-NHOP,Hospitality , Consultant Module,Operations Module
• Initiating Staff training and retention of Employees
• Reviewing CSAT scoring,Google Reviews and IM

Clinic Manager - Bodycraft Clinic - Bangalore

(2024-05 - 2025-06)

• Responsible for Revenue Generation and profit earning
• Suggesting treatment related to hair loss,skin issue and body contouring
• Handling queries of complaints if any
• Arranging stock to run a smooth business operations
• Maintaining day to day clinical operations

Sales and Operations Manager - Isaac Luxe - Bangalore

(2022-12 - 2024-04)

ISAAC Luxe (International Skin & Anti-Aging Centre) is an aesthetics chain of clinics, founded by Celebrity Cosmetic Dermatologist, Dr Geetika Mittal Gupta.

Branch Manager - Berkowits- Hair and Skin clinic

(2021-02 - 2022-12)

Leading Hair and Skin Clinic in India offering treatment for different hair loss problems and complete beauty solutions.

• Consultation to patients for Hair and Skin related problems
• Suggesting treatment to the patients on the basis of diagnosis
• Knowledge of Skin treatments like peels, pigmentation treatment removal of moles, warts & tags, facial PRP, Q-switch laser and CIT treatments
• Knowledge of Hair loss control and Hair growth treatments, hair growth laser treatment, mesotherapy and PRP
• Knowledge of Laser Hair Reduction treatment
• Knowledge of surgical transplant procedures and micro- pigmentation
• Knowledge of anti-ageing procedures and advanced skin treatments such as Botox, juvederm fillers, threads, vital fillers, micro botox and glutathione injections for whitening
• Follow up with the patients about their treatments and results
• Achieving overall targets on a monthly basis
• Handling query and complaints of clients if any
• Stock management
• Staff management - leaves, salary deduction, overtime and incentive division
• Maintaining machinery and day to-day operations of the clinic

Floor Manager - Lakme Salon (Lakme India)

(2020-08 - 2021-02)

One of India's leading beauty brand.

• Team Handling
• Arranging appointments and walk-ins for clients
• Handling query and complaints of clients if any
• Stock and inventory management

Team Leader International BPO (Lead Generation Sales) - Entirely Ventures Pvt. Ltd.

(2020-02 - 2020-08)

One of the leading B2B & B2C outbound telemarketing company.

Assistant Branch Manager - Berkowits- Hair and Skin clinic

(2017-08 - 2020-02)

Leading Hair and Skin Clinic in India offering treatment for different hair loss problems and complete beauty solutions.

Center Head - Richfeel Trichology Centre

(2014-06 - 2017-08)

One of the leading businesses in the Hair Implant. Also known for Wig Dealers, Hair Transplant, Trichologist, Hair Transplant, Hair Loss Treatment, Men Wig Dealers, Cosmetologist and much more.

• Consultation to patients for Hair and Scalp related problems
• Suggesting treatment to the patients on the basis of diagnosis
• Knowledge of Hair loss control and Hair growth treatments, hair growth laser treatment, mesotherapy and PRP
• Knowledge of surgical transplant procedures and micro- pigmentation
• Follow up with the patients about their treatments and results
• Achieving overall targets on a monthly basis
• Handling query and complaints of clients if any
• Stock management
• Staff management - leaves, salary deduction, overtime and incentive division
• Maintaining machinery and day to-day operations of the clinic

B.Com - Delhi University (2014 - 2017)

12th - ISE Board

10th - ICSE Board

Trichology Certification - Trichology - Richfeel Trichology Centre, Mulund (Mumbai)