Manoj S G

Results-driven Operations Team Leader with 7 years of experience in FinTech, NBFC, and Banking operations. Expertise in Loan Disbursal, Lending Operations, Customer Onboarding, KYC Verification, Document Verification, Process Improvement, Team Leadership, and Regulatory Compliance. Proven ability to optimize operational workflows, reduce turnaround time, improve customer satisfaction, and lead high-performing teams.

Proficient in Advanced Excel, MIS Reporting, stakeholder coordination, and operational excellence.

Operations – Team Leader at Propelld -- NBFC Fintech (2022-06 – 2026-06)

• Established and streamlined end-to-end processes for a newly launched business division, improving operational efficiency and reducing onboarding time by 20%.
• Developed strategic plans to optimize team productivity and enhance service levels.
• Identified and mitigated key risk factors in processes, implementing strategies that reduced loopholes and glitches customer onboarding journey.
• Resolved 95% of partner institute escalations within the agreed TAT, significantly boosting partner satisfaction.
• Developed key data notes and optimized SQL queries to extract critical business data, enabling datadriven decision-making and increasing operational transparency.
• Implemented best practices in business strategy and technical processes, leading to a 25% reduction in operational errors.
• Facilitated cross-departmental collaboration, which improved monthly target numbers and the procedure's success rate by facilitating a seamless workflow.
• Collaborated with the product team to introduce new system features and changes, enhancing customer experience and reducing process turnaround time by 40%.
• Trained new employees on company procedures, ensuring compliance with policies
• Conducted performance appraisals, provided constructive Feedback, and identified improvement areas.

Senior Executive at Kotak Mahindra Bank Ltd. (2021-01 – 2022-01)

• Managed end-to-end loan processing, ensuring timely approvals and disbursements.
• Handled customer queries and provided financial guidance, improving client satisfaction.
• Collaborated with cross-functional teams to enhance operational efficiency.
• Assisted in fraud detection by identifying discrepancies in loan applications.
• Monitored loan portfolios to minimize defaults and improve repayment rates.
• Implemented customer retention strategies, increasing repeat business.
• Analyzed financial documents to assess customer creditworthiness.
• Improved branch efficiency by optimizing workflow and reducing processing time.

Field Officer at TVS Credit Services Limited (2020-01 – 2021-01)

• Conducted thorough verification of KYC documents to ensure compliance with regulatory standards.
• Processed and disbursed consumer durable (CD) loans efficiently, reducing turnaround time.
• Assisted customers with loan applications, improving approval rates and customer satisfaction.
• Contributed to risk assessment by identifying discrepancies in customer documentation.
• Educated customers about loan terms, repayment schedules, and financial products to improve awareness.

Sales Executive at Home Credit Finance Company Ltd. (2016-01 – 2018-01)

• Successfully managed document verification and customer onboarding.
• Consistently exceeded sales targets, contributing to company growth.

Diploma in Electronics and Communication – DACG Polytechnic, Chikkamagalore (2020)