Manojkumar Mattapally

Strategic Last-Mile Operations and Workforce Supply Leader with 14+ years of experience across Logistics, 3PL, Food Delivery, Q-Commerce, E-Commerce, Mobility, Healthcare Diagnostics and Banking. Proven expertise in last-mile delivery, blue-collar workforce sourcing, rider and driver acquisition, demand and capacity planning, city and regional operations, vendor management, SLA governance, P&L optimization, process transformation and technology-enabled operations. Co-founder and led of Last-Mile Operations & Supply Hiring at EV91Technologies, responsible for pan-India 3PL operations and workforce supply.

Delivered 25% month-on-month business growth, scaled hiring from 0 to 200+ per day, established operations across 15+ cities, maintained 99% client SLA compliance and 85%+ workforce retention, and improved rider productivity from 18 to 22 orders per rider per day.

Co-Founder & Head of Last-Mile Operations & Supply Hiring - EV91TECHNOLOGIES PRIVATE LIMITED - India

(2023-08)

Co-founded and lead a 2W EV-based 3PL logistics organization, owning pan-India last-mile delivery, blue-collar workforce supply, client fulfillment and operational performance.

• Established operations across 15+ cities while maintaining 99% client SLA compliance and driving 25% month-on-month business growth.
• Scaled workforce hiring from 0 to 200+ resources per day through BTL campaigns, Tele-calling, vendor networks, online portals and field recruitment.
• Built workforce supply systems delivering 85%+ retention across multiple client accounts and business verticals.
• Improved rider productivity from 18 to 22 orders per rider per day and reduced delivery cost by 18% through process redesign, productivity management and operational optimization.
• Built and mentored 75+ cross-functional professionals and reduced attrition from 30% to 15% through structured performance and capability programs.
• Delivered 4X operational scale within 18 months through P&L management, CPO/CPH optimization, vendor consolidation and data-driven cost controls while maintaining positive EBITDA.
• Led development and deployment of a proprietary operations mobile application to improve rider efficiency, operational execution and client experience.

Regional Manager – Diagnostics Operations - TATA 1MG - South India

(2022-06 - 2023-08)

Led South India E-Diagnostics operations across Karnataka, Telangana, Tamil Nadu and Andhra Pradesh, managing regional workforce, logistics, budgets and business performance.

• Achieved 99% fulfillment and 99% on-time delivery while maintaining a 6% reschedule rate across the four-state region.
• Redesigned diagnostic sample collection and laboratory workflows, reducing report turnaround time from 10–12 hours to 6 hours and improving operational efficiency by 40–50%.
• Drove approximately 10% month-on-month customer acquisition growth through improved service turnaround and operational reliability.
• Managed 50+ regional professionals and maintained approximately 85% team retention through structured training and performance management.
• Optimized regional operating costs through vendor negotiations and resource allocation, maintaining ₹560 Cost Per Hire and ₹186 Cost Per Order.

City Head – E-Diagnostics & Last-Mile Operations - APOLLO HEALTH & LIFESTYLE (APOLLO 24|7) - Karnataka and Tamil Nadu

(2021-03 - 2022-06)

Managed E-Diagnostics operations across Karnataka and Tamil Nadu, including first-mile/last-mile logistics, workforce, service quality and operational budgets.

• Expanded service coverage into Tier-1 and Tier-2 markets while maintaining organization SLAS.
• Redesigned logistics processes using process mapping and Lean methodologies, delivering 15% improvement in operational efficiency.
• Reduced stock-outs by 25% through improved inventory and operational planning and strengthened order fulfillment performance.
• Partnered with technology teams on mobile application improvements using customer feedback and operational data, contributing to 20% higher customer engagement.

Sourcing Manager - LALAMOVE - Telangana

(2019-11 - 2020-04)

Led high-volume driver and rider sourcing for 2W, 3W and 4W delivery operations.

• Managed blue-collar workforce acquisition, vendor partnerships, on-boarding and workforce deployment to meet enterprise delivery requirements.
• Supported regional last-mile operations and enterprise client fulfillment across Telangana while maintaining sourcing quality and SLA adherence.

Sourcing Manager – Blue-Collar Workforce - SWIGGY - Karnataka

(2017-10 - 2019-11)

Led bulk-volume rider sourcing and onboarding operations for Karnataka.

• Scaled daily onboarding from 0 to 400 riders within 6 months through vendor management, alternate sourcing channels and recruitment process optimization.
• Achieved 100% onboarding targets and built a reliable rider supply network with approximately 85% retention.
• Managed sourcing partners, workforce deployment and hiring performance across Tier-1 and Tier-2 markets.

Team Lead – Driver Sourcing & Onboarding - UBER

(2016-01 - 2017-10)

Managed a 35-member sourcing and onboarding team supporting driver acquisition and business operations.

• Scaled daily driver onboarding from 0 to 800 within one year through structured sourcing and onboarding strategies.
• Improved driver retention from 50% to 85% and consistently achieved 100% sourcing and onboarding targets.
• Led cross-functional coordination across sourcing, operations and business teams and managed team productivity against KPIS.

Senior Phone Banking Officer - ICICI BANK

(2012-01 - 2015-12)

Managed retail banking customer service and phone banking operations, handling customer queries and service requests within defined TAT.

• Consistently achieved monthly sales and service targets through customer relationship management and process adherence.
• Mentored team members on banking products, customer handling and service processes.

PG Diploma - Supply Chain Management - Indian Institute of Management Tiruchirappalli (IIM Trichy) (2021)

Bachelor of Commerce - Commerce - Andhra University (2017)