Mansi Choudhary

Experienced manager and operations professional with over 3 years in Banking, Finance, operations and customer service industry. I specialise in managing and investigating payment processes for the Australian and US market. Skilled in analysing transaction data, addressing discrepancies, and implementing solutions to ensure compliance and operational efficiency. Collaborating with cross-functional teams, I focus on streamlining workflows and enhancing customer satisfaction.

My tenure at HSBC has allowed me to develop core competencies in operations management and payment handling, aligning my contributions with organizational goals and fostering a culture of continuous improvement.

Currently seeking opportunities in Dubai to contribute my expertise to fast-paced, growth-oriented organisations.

In my role as Assistant Manager, I specialize in managing and investigating payment processes within the Australian market. I oversee payment handling, ensuring accuracy and compliance with regulations.

My responsibilities include

• Analysing transaction data
• Identifying discrepancies
• Implementing solutions to enhance efficiency and security.
• I work closely with cross-functional teams to streamline processes and improve customer satisfaction.

With a strong focus on detail and problem-solving, I strive to drive operational excellence and maintain the integrity of financial transactions.

• Responsible in investigating and resolving complex payment issues, including wire transfers and international payments.
• Successfully resolved a high volume of payment issues, consistently exceeding performance expectations.
• Conduct root cause analysis to identify and address the source of payment issues.
• Led the compensations queue, taking full ownership of the process from initiation to resolution.
• Acted as a subject matter expert, providing guidance to team members, and collaborating with other departments to enhance overall process efficiency.

KEY ACHIEVEMENTS

• Assumed responsibility for taking over the compensation queue, resulting in 30% reduction in processing time.
• Implemented best practices among the team, leading to increase in productivity by 15%.
• Awarded HSBC star of the quarter for outstanding performance.

Bachelor in Business Administration with Finance specialisation passed out in the year 2022