WFM/people manager/business operations
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A dynamic professional and have experience in customer service industry for mor e than 16 years . Over 3 + years of experience as a people manager in Business Excellence and Standardization team with 13 BA ’s reporting and supporting complex service delivery teams
Multi faceted with 1 9 years of rich and varied Experience in Voice Operations, Voice & Non voice blended Operations and work force team.
➢ Cisco Systems India (pvt) Ltd, Bangalore
April 20 14 June 2017
▪ WebEx UA Tier 1 Engineer Customer Support
Dec . 20 10 April 2014
➢ Quatrro Q Resolve, Gurgaon
(Sr.Sol ution Engg for TSG Technical Support Group)
➢ Wipro BPO New Delhi
( Subject Matter Expert Teach Lead ➢ Smart System Solutions, New Delhi
2003 Oct 2006
Masters in Computer Application 2008
Bachelors in Computer Application 2003
12th Grade 1994
10th Grade 1992
