Mansi Jain

Cloud Operations Engineer with 4 years managing hybrid AWS and on-premises Linux infrastructure across 2 accounts and 2 regions, including primary and disaster recovery environments. Specialized in secrets management at scale (700+ HashiCorp Vault namespaces), Terraform-based platform governance, and production incident management at 95%+ SLA. Independently led authentication migrations and zero-downtime infrastructure changes, with a track record of eliminating recurring operational overhead through automation and process consolidation.

Proficient in change management frameworks and Agile delivery workflows across large-scale enterprise cloud environments.

Cloud Operations Engineer - Accenture (2022-07 - Present)

• Manage the full lifecycle of 700+ HashiCorp Vault namespaces — creation, updates, and deletion based on business partner requests, including Kubernetes auth method configurations for select namespaces; maintain namespace-specific Terraform configurations and trigger GitHub integrated Scalr pipeline runs to apply validated changes to Vault.
• Serve as sole offshore point of contact for production incidents during client off-hours, resolving 1,000+ L2 incidents annually at 95%+ SLA; own incident triage, root cause analysis, escalation, and post-incident documentation via ServiceNow.
• Migrated 5 CI/CD pipeline projects from SOLMA API to ServiceNow API by updating Python scripts and YAML configurations with GitHub Copilot-assisted editing; validated all changes via isolated branch testing before merging to main, achieving zero pipeline failures post-migration.
• Independently led Token-to-Component authentication migrations for JFrog, Snyk, and Scalr integrations, owning planning through post-migration validation with zero service disruption.
• Support AWS infrastructure operations for a Big Insurance Company (BIC) client’s 12-member engineering team, spanning production and test environments, monitoring service health and investigating issues via Splunk log analysis, and maintaining consistent availability across multi-account, multi-region cloud and on-premises infrastructure.
• Own end-to-end change management for monthly AMI updates, OS patching, and binary upgrades across 30+ Linux and AWS servers, including test environment validation, evidence-of-testing documentation, change record creation, and single-handed implementation, achieving zero unplanned downtime across all change windows, within a 3-member offshore team.
• Eliminated 7 recurring false-positive alerts monthly through targeted Splunk rule tuning, including namespace-level exclusions and threshold adjustments across Vault and AWS infrastructure, reducing noise for a team handling 1,000+ annual incidents with root cause analysis driving permanent threshold improvements.
• Remediated 50+ Snyk-flagged vulnerabilities across 5+ projects through targeted code fixes and post-update pipeline testing, achieving zero security-related pipeline failures post-remediation.
• Manage quarterly secret rotation for 6 Windows servers via HashiCorp Vault keytab updates, confirmed through API-level testing, with zero post-rotation service disruptions and audit compliance evidence maintained each cycle.
• Administer enterprise credential management platform for 70,000+ users and business partners, handling user onboarding, access updates, and issue resolution via ServiceNow; prepare and deliver daily and monthly availability and access reports to client leadership.
• Consolidated 12 GitLab-based intake forms into ServiceNow, standardizing similar request types into 6 unified workflows, cutting administrative overhead by 50%.
• Restructured GitHub Wiki SOPs using GitHub Copilot for internal link updates and content edits, removing 60% of redundant content and updating procedures to reflect current team structure and deprecated workflows, cutting new team member onboarding time by 20%.

B.Tech. - Information Technology - Dr. APJ Abdul Kalam Technical University (2018-08 - 2022-07)