Mansi Sharma

Results-driven customer success professional with 8+ years of experience managing client relationships, resolving high-priority escalations, and ensuring seamless service delivery across corporate and diplomatic accounts. Proven ability to collaborate with cross-functional teams, troubleshoot complex issues, and improve customer satisfaction in high-pressure environments.

Client Servicing & Marketing Head - Astryx

(2023-09)

• Act as primary escalation point for high-value clients
• Resolve critical client issues ensuring timely resolution
• Collaborate with teams to troubleshoot challenges
• Drive client satisfaction and retention

Client Liaison & Event Marketing Coordinator - The Solizy Innovations Pvt. Ltd.

(2022-04 - 2023-08)

• Managed client escalations and service concerns
• Coordinated with teams to resolve execution issues
• Maintained strong client relationships

Marketing & PR Manager - Rad Elan Distributors Pvt. Ltd.

(2021-01 - 2022-03)

• Managed client communication and issue resolution
• Identified performance improvement areas

Reporter - NewzStreet

(2017-04 - 2020-11)

• Worked in high-pressure environments
• Managed communication and information delivery

Post-Graduation - English Journalism - Allahabad University

Graduation - Mass Communication - National Institute of Mass Communication

Certification - Digital Marketing - IIDE

Higher Secondary - CBSE Board (2013)

High School - ICSE Board (2011)