Manu Jain

Results-driven Order-to-Cash (O2C) and Finance Operations leader with 18+ years of progressive experience across Cash Applications, Accounts Receivable, Collections, Dispute Resolution, and Shared Services. Demonstrated ability to reduce unapplied cash by up to 45%, improve DSO by 5–8 days, and sustain 99.8% posting accuracy at high transaction volumes. Track record of leading global teams across APAC, EMEA, and US regions, driving process automation, SOX compliance, and SLA governance in complex, multi-ERP environments.

Adept at managing onshore–offshore transitions, building cross-functional stakeholder relationships, and delivering measurable efficiency gains through standardization and technology adoption.

Senior Cash Applications & Collections Specialist - McAfee India Pvt Ltd

(2021-08 - 2026-01)

• Processed 1,500–2,000+ customer payments monthly with 99.8% posting accuracy, supporting ACH, wire, lockbox, and auto-apply transactions across APAC, EMEA, and US portfolios.
• Reduced unapplied cash backlog by 35–45% within 6 months through root-cause analysis, ageing reviews, and structured follow-up workflows — directly improving working capital visibility.
• Drove DSO improvement of 5–8 days year-over-year through proactive collections, timely dispute resolution, and close collaboration with sales and billing teams.
• Managed bank-to-AR sub-ledger and GL reconciliations, ensuring integrity across month-end close cycles.
• Reduced dispute resolution turnaround time by 25% by introducing standardized escalation paths and cross-functional alignment with credit, sales, and customer service teams.
• Achieved zero audit findings across all SOX control checkpoints; maintained 100% SLA adherence in a high-volume, deadline-driven environment.
• Partnered with IT and finance leadership on automation initiatives, improving auto-application match rates and reducing manual intervention.
• Supported internal and external audits with zero control deficiencies.

Lead Assistant Manager – AR & Cash Applications - EXL Service Pvt Ltd

(2017-02 - 2018-05)

• Led AR and Cash Applications team through onshore-to-offshore process transitions, ensuring continuity, accuracy, and SLA compliance throughout knowledge transfer phases.
• Oversaw lockbox uploads, auto-application performance monitoring, and MIS reporting for senior stakeholders, enabling data-driven decision-making.
• Conducted regular quality audits, identified process gaps, and implemented corrective action plans that reduced error rates and service request backlog.
• Managed team capacity planning and cross-training to maintain operational resilience during peak periods.

Deputy Manager – Cash Applications - Oracle India Pvt Ltd

(2005-01 - 2017-01)

• Led a global cash applications team supporting high-volume O2C operations across APAC, EMEA, and US regions over 5 years.
• Reduced unapplied cash by 18% through structured research processes, enhanced team SOPs, and targeted automation of repetitive matching rules.
• Implemented audit controls and standardized documentation frameworks that formed the baseline for SOX compliance across the function.
• Championed automation initiatives to improve auto-application match rates, reducing manual processing time and increasing team throughput.
• Mentored and developed junior analysts; built a culture of continuous improvement and accountability across a geographically distributed team.
• Led hiring, onboarding, coaching, and performance management.
• Established operational KPIs and productivity targets.
• Conducted monthly business reviews with senior leadership.
• Implemented automation initiatives that improved productivity and reduced manual matching.
• Led process transitions and stabilization.
• Partnered with global stakeholders to resolve critical customer escalations.
• Standardized SOPs across multiple regions.
• Improved team productivity through Lean initiatives.

Accounts Executive - Alpha Constructions

(2003-06 - 2005-12)

• Managed day-to-day accounting operations, bank reconciliations, vendor ledger management, and periodic financial reporting.

Bachelor of Business Management (BBM) - Surana College, Bangalore University (2003)