Front Office Manager | Room Division Expert | Hospitality Leader
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Hospitality professional with over 16 years of progressive experience in managing front office operations, reservations, guest services, and team leadership across reputed Indian and international hotel chains. Proven ability to optimize guest satisfaction, improve operational efficiency, and enhance OTA ratings. Skilled in pre-opening, complaint resolution, and revenue management. A dynamic leader dedicated to delivering seamless guest experiences and achieving business goals.
Front Office Manager - Marasa Sarovar Premiere, Tirupati - Tirupati
(2025-04)
Leading front office operations and guest engagement initiatives - Enhancing guest satisfaction and managing all OTA review platforms
Front Office Manager - ITC Fortune Select Trinity, Bangalore - Bangalore
(2023-07 - 2025-02)
Directed end-to-end Rooms Division operations, including Front Office, Housekeeping coordination, and guest services, ensuring seamless guest experiences
Front Office Manager - Keys Select Kochi by Lemon Tree Hotels - Kochi
(2021-12 - 2023-06)
Implemented process enhancements that boosted guest check-in efficiency
Front Office Manager - Poetree Sarovar Portico, Thekkady - Thekkady
(2016-08 - 2021-12)
Spearheaded front office operations for over 5 years - Maintained consistent guest satisfaction scores
Front Office Duty Manager - The Lalit Resort & Spa, Bekal - Bekal
(2016-02 - 2016-07)
Front Office Night Supervisor - Kohinoor Asiana Hotel, Chennai - Chennai
(2012-03 - 2016-01)
Front Office Assistant - Fortune Select Palms (ITC Welcome Group), Chennai - Chennai
(2009-05 - 2012-03)
B.Sc. - Hotel & Catering Management - St. Joseph's College of Arts & Science, Chennai (2006 - 2009)
Higher Secondary School Certificate - St. George's Higher Secondary School, Kothamangalam (2006)
SSLC - St. George's Higher Secondary School, Kothamangalam (2004)
