Executive Assistant Manager - The lalit Mumbai - Mumbai, India
(2026-01 - 2026-05)
- Supported overall hotel operations across a 369-room luxury hotel with serviced apartments and suites.
- Lead operational governance through SOP standardization, audits, and compliance, strengthening consistency and accountability.
- Regularly deputized for the GM, partnering with Department Heads, Owners, and corporate teams to deliver operational stability and leadership continuity.
Rooms Division Manager - Hilton Goa Resort - Goa, India
(2024-09 - 2025-07)
- Oversaw Front Office, Housekeeping, and Recreation operations for a 104-room resort.
- Led service recovery and training initiatives improving guest satisfaction from 80.1% to 87.4%.
- Achieved annual room revenue of INR 4 crore with 2% upsell contribution through premium-room strategy.
- Streamlined SOPs and audits to improve efficiency and cost control by 10%.
- Introduced guest feedback program boosting overall satisfaction by 10%.
Director of Services - W Goa & JW Marriott Goa - Goa, India
(2020-12 - 2024-09)
- Headed Rooms Division functions including Housekeeping, Front Office, Recreation, and Spa.
- Improved LQA scores and Online Reputation Index through enhanced guest engagement.
- Developed cross-exposure training for 150+ associates to align with brand standards.
- Managed VIP room allocations and upgrades, reinforcing premium guest service.
Executive Housekeeper - Taj Hotels & Resorts (Various Properties, Goa) - Goa, India
(2011-07 - 2020-12)
- Led housekeeping operations across multiple 5-star properties, primarily at Taj Holiday Village Resort & Spa, Goa, ensuring exceptional service quality and brand compliance.
- Deputed in 2019–2020 to Cidade de Goa to oversee its brand conversion, aligning operations, SOPs, and service culture with IHCL benchmarks.
- Briefly deputed to Taj Exotica Resort & Spa to provide operational support and uphold brand standards across departments.
- Directed large teams through renovations and refurbishments while maintaining guest satisfaction and operational continuity.
- Championed sustainability initiatives reducing chemical and linen costs by 8%, aligning with IHCL's environmental goals.
Deputy Housekeeper - The Westin Mumbai Garden City - Mumbai, India
(2010-05 - 2011-07)
- Supported the Executive Housekeeper in daily operations for a high-volume business hotel.
- Assisted in departmental budgeting and resource optimization to maintain quality within targets.
Housekeeping Executive - ITC Maratha - Mumbai, India
(2008-05 - 2010-07)
- Supervised luxury floor operations and VIP guest coordination.
- Implemented inspection systems achieving 95% audit scores.
Executive – Housekeeping (Progressive Roles) - Marriott, Hyatt, P&O Cruises & Sun-n-Sand Hotels - Mumbai, India
(2001-01 - 2008-12)
Built a strong foundation in luxury housekeeping through progressive roles at JW Marriott Mumbai Juhu, Hyatt Regency Mumbai, P&O Cruises (UK), and Sun-n-Sand Mumbai.
- Led multicultural teams and upheld international service standards recognized by senior management.
