Manu Uppar

Result-oriented and analytical professional with 2 years of experience in MIS Reporting and Customer Operations within the utility sector. Experienced in preparing MIS and MD-level reports, analyzing operational data, monitoring service levels, workforce performance, and managing CRM-based customer operations. Skilled in MS Excel, reporting, real-time operational tracking, and cross-functional coordination.

Customer Support & MIS/MD Report Executive at Meru Info Solutions (Under BESCOM Contract) (2024-06 – 2026-08)

• Prepared and managed daily MIS and MD reports to track service levels and operational efficiency.
• Analyzed real-time call volumes and agent attendance data to support staffing optimization and reduce customer wait times.
• Monitored real-time reporting tools to identify operational bottlenecks and support team performance.
• Handled high-volume inbound customer calls related to billing, power outages, and service issues.
• Logged, tracked, and updated customer grievances in CRM systems while maintaining SLA adherence.
• Coordinated with technical and internal teams to escalate and resolve operational issues promptly.

Bachelor of Commerce in B.Com – Karnataka University

Pre-University Course in PUC – Government P.U. College

SSLC in SSLC – Jayanti Vidyavardhaka Sangha