Manuj Dutta

As an EB-MIS (Energy Management) professional at Telecrats India Private Limited, a key service provider for Reliance Jio, India's prominent telecom operator, I leverage my B.Com degree in Accounting and Finance to drive operational efficiency, cost reduction, and robust data analysis in the energy sector. Managing fuel allotment, diesel usage, solar utilization, and visibility enhancement for 500+ sites across Arunachal Pradesh, I excel in overseeing arrear bill payments, IEM penalty waivers, and EB rebate maximization, ensuring precise reporting and compliance. My background also includes customer relationship management and repair expertise from my tenure as a Service Executive at Reliance Jio, reflecting my dedication to utilizing digital solutions for enriching customer experience, satisfaction, and overall business performance.

EB-MIS at Telecrats India Private Limited (Previous name: NextGen Digital Infrastructure Private Limited) (2024-02 – Present)

• Implemented monitoring and corrective action plans with the help of respective Infra Engineering CMP leads to resolve issues on time.
• Identified high energy costs on a monthly and site-wise basis to optimize energy usage.
• Ensured Zabbix visibility for all sites to enhance monitoring and control.
• Analyzed battery bank utilization to minimize zero or underutilization.
• Optimized energy usage to avail maximum EB rebate and minimize penalty on overdue EB bill payments.
• Reduced site outage count through proactive measures to ensure uninterrupted operations.
• Monitored solar sites to maintain DG run hours above 4 hours.
• Resolved first bill pending cases to streamline billing processes.
• Monitored EB disconnected sites to ensure timely reconnection and minimize downtime.
• Maintained daily Management Information System (MIS) reports for accurate tracking and reporting.

MIS Executive at Pawanshiv Commodeal Private Limited (2023-04 – 2024-01)

• Implemented monitoring and corrective action plans with the help of respective Infra Engineering CMP leads to resolve issues on time.
• Identified high energy costs on a monthly and site-wise basis to optimize energy usage.
• Ensured Zabbix visibility for all sites to enhance monitoring and control.
• Analyzed battery bank utilization to minimize zero or underutilization.
• Optimized energy usage to avail maximum EB rebate and minimize penalty on overdue EB bill payments.
• Reduced site outage count through proactive measures to ensure uninterrupted operations.
• Monitored solar sites to maintain DG run hours above 4 hours.
• Resolved first bill pending cases to streamline billing processes.
• Monitored EB disconnected sites to ensure timely reconnection and minimize downtime.
• Maintained daily Management Information System (MIS) reports for accurate tracking and reporting.

Service Executive at Reliance SMSL Private Limited (2020-09 – 2023-03)

Responsibilities

• Interact with customers on device-related issues and solve them within a turnaround time (TAT) and achieved customer satisfaction ratings of 4.7/5.
• Record job entry in SAP- Customer Relationship Management (CRM) and FIORI portal
• Jio Phones, LYF, Wi-Fi Devices, etc. spare parts sold and achieved monthly target
• Handle Jio Points and Jio Stores Team for service-related queries
• Monthly visit to Jio Point and Jio Store for Audit and Training purposes (Service and Parts related)
• Calling customers to recharge and network-related queries and achieve the daily and monthly target
• Deposit of cash collected through service

B.Com in Accounting and Finance – Dhemaji Commerce College (2018)

12th in Commerce – Bihpuria College (2015)

10th in Scholling – Bishnupur Tekjuri High School (2013)