Maria Rinilda

Results-driven Customer Support Specialist with proven experience in rider support and customer relationship management. Adept at handling high-volume customer interactions across chat, email, and voice channels while ensuring timely issue resolution and high customer satisfaction. Strong expertise in CRM tools, escalation handling, and service operations. Committed to delivering efficient, customer-focused solutions in non-sales support environments.

Rider Support Executive - Woodrock Infotech Pvt Ltd

(2025-01)

• Deliver real-time customer support through chat, email, and voice channels
• Resolve delivery, application, and operational issues efficiently
• Handle high-volume customer queries while maintaining service quality
• Coordinate with cross-functional teams to ensure quick issue resolution
• Maintain accurate CRM records, reports, and service logs
• Contribute to improving customer satisfaction and service efficiency

Customer Relationship Manager - L&T Enterprises

(2024-01 - 2025-01)

• Managed end-to-end customer interactions and service requests
• Maintained CRM database and ensured accurate customer records
• Provided timely issue resolution and proactive follow-ups
• Handled complaint resolution and escalation management
• Ensured high levels of customer satisfaction and service quality

Works Manager - Sri Soundaraj Traders

(2022-01 - 2024-01)

• Supervised daily service operations and workflow management
• Coordinated with customers to address service requirements and issues
• Maintained service reports and operational documentation
• Ensured timely completion of services and operational efficiency

Customer Relationship Executive - VTK Automobiles

(2021-01 - 2021-12)

• Handled customer service queries and coordinated service processes
• Assisted in resolving customer issues and improving service experience
• Maintained customer records and documentation

B.A. - English - Alagappa University, Karaikudi (2024)

Diploma - Information Technology - Karaikal Polytechnic College (2020)

SSLC - Thavasumuthu Nadar Hr. Sec. School (2014)