Vikraman Muthaiyan

I'm Vikraman from India,I'm completed BE CSE, I'm currently working in trunow technologies but supporting to Mylan laboratory Bangalore, i have experience desktop support Engineer and network cable infrastructure management

• Providing Windows & Infrastructure L2 support on (Windows servers 2008, 2012) and Windows Clients (Win 7 & Windows 10). 
• Active Directory users and computers Management window server 2012.
• Providing End-user support and Application troubleshooting resolved as timeline.
• Creating and Managing Users, Groups and OU.

  Configuring Group Policy

  Preferences and Managing Group Policy Objects.

• Managing SCCM management console & Software Center.
• Maintaining Asset in Sapphire management tool.
• Outlook mail and office 365, instrument support software installation and Configuration.
• Installation, Configuration of Symantec Antivirus software and updated the antivirus pattern.
• Manage Ticketing tool (Service Now-SNOW) application as well as maintain SLA.
• GxP environment implementation
• Vendor application remote support.
• Handled the Hardware issues for DELL Laptop and Desktop.
• GxP system backup, restoration activities, Hyper-V virtualization and security assessment documentation prepared.
• Applying the OS Hardening policies for all the Instrument connected systems. 
• Implementing Security Policies & Group Policies at Organizational level.
• Configuring network printers and handling printer-oriented issues.
• Providing infra support to Video conference, Cisco WebEx & Zoom, Teams web meeting. 
• New PC Building with full restrictions as per client requirement
• Maintain the customer escalations and resolved as timeline.
• Well knowledge to handling Auditorium VC and A/V equipment.
• New Data Center Implementation, managing LAN cable infrastructure, Data, and voice Termination in Mylan.
• Installing data cables, testing cable networks, troubleshooting complaints, monitoring cable performance and overseeing contractor work, setting priorities, and coordinating work schedules.
• Well known voice riser cable panel 25pair,50pairs, 100pairs termination
• Maintain server rack and monitoring room temperature.

I'm completed BE CSE in annamalai University at chidambaram, tamilnadu India