Marripally Saisharath
IT Support Engineer
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About
IT Support Engineer with over 3 years of hands-on experience in desktop and end-user support, hardware and software troubleshooting, Windows administration, Microsoft Outlook configuration, user onboarding, and IT asset management. Skilled in resolving LAN/WAN, DHCP, and DNS issues, supporting Wi-Fi and wired networks, and coordinating with vendors and ISPs for timely incident resolution. Proven ability to support large user bases, deploy and maintain endpoints and network devices, and work within ticketing-driven environments using Active Directory and Microsoft 365.
Experience
IT Support Engineer - Blueberry Tech Solutions India Pvt Ltd
(2026-03)
- Installed, configured, and maintained Windows 10/11 systems.
- Resolved hardware, software, printer, and operating system issues to ensure user productivity.
- Troubleshot LAN and Wi-Fi connectivity problems and assisted in deployment of network devices.
- Assisted in deployment and support of switches, access points, and firewall-connected environments.
- Supported IT asset deployment and user onboarding activities.
- Coordinated with vendors for hardware replacement, warranty claims, and issue escalation.
IT Support Specialist - GLOBAL ASSOCIATES
(2024-11 - 2026-02)
- Delivered technical support to 150+ users across office and remote locations.
- Managed employee onboarding including laptop setup and email configuration.
- Resolved Windows, Outlook, application, printer, and network issues.
- Supported LAN/WAN connectivity and wireless network troubleshooting.
- Coordinated with vendors and ISPs to resolve technical incidents.
- Assisted in DHCP, DNS, VLAN, and network troubleshooting activities.
Desktop Support Engineer - Akshara Enterprises Pvt Ltd
(2023-05 - 2024-11)
- Provided desktop support for 300+ end users, diagnosing and resolving hardware and software issues.
- Installed and configured desktops, laptops, printers, and software applications.
- Managed Active Directory user accounts and password resets.
- Performed Windows troubleshooting, patch updates, and antivirus maintenance.
- Supported LAN and Wi-Fi connectivity troubleshooting and assisted with basic switch configuration.
Education
B.Sc - Computer Science and Technology - Kakatiya Degree College, Nalgonda (2017)
12th - Andhra Pradesh, Telugu (2012)
10th - Andhra Pradesh, Telugu (2010)
