Maruthi L

Motivated IT graduate seeking an IT Support / Software Support Engineer role to provide L1/L2 support, troubleshoot application issues, manage support tickets, and ensure timely resolution for optimal system performance

Technical Support Engineer Intern at Posbank Co., Ltd. (2025-12 – 2026-02)

• Delivered L1/L2 technical support (remote & on-site)
• Installed, configured, and troubleshot systems/applications
• Resolved issues, ensuring minimal downtime
• Managed incidents with SLA-based resolution
• Documented issues and coordinated escalations

Data Analyst Intern at Zintlr Private Limited (2025-09 – 2025-11)

• Analyzed and cleaned datasets, improving accuracy and reliability
• Structured data for better usability and consistency
• Documented workflows and supported data migration tasks
• Automated tasks using basic Excel macros

Master of Computer Applications in MCA – St. Francis College, Bangalore (2023-11 – 2025-11)

Bachelor of Computer Applications in BCA – Vijaya College, Bangalore (2019 – 2022)