Mary Ann Brosnahan

Outgoing, task oriented professional with over 10 years customer service experience and 5 years of experience in a health system setting, seeking a part-time career opportunity to apply my medical terminology, insurance billing and coding education.

PBX Operator/Info Desk Rep at MULTICARE HEALTH SYSTEM (2010-05 – 2015-08)

Maintaining list of daily on-call doctors/specialist, paging departments and doctors for other departments and incoming calls. Locating patients, providing directions, monitoring alarms and answering calls for 5 hospitals which vary from patient room alarms, equipment alarms, and fire alarms, announcing and contacting the correct departments for those alarms to get assistance, answering overflow/afterhours calls for over 100 clinics. Working with interpreter services to coordinate interpreters for appointments thru all Multicare clinics and offices.

Assisting in checking in patients at the day surgery/pre-surgery center. Greeting patients and visitors, looking up appointments in EPIC and providing directions and general information.

Volunteer at CANBY ADULT CENTER (1988-09 – 2010-04)

• Preparing and serving meals to elderly members of the community.
• Packaging meals for delivery through the Meals on Wheels program.

Clinic Services Specialist 2 - Externship at LEGACY CLINIC (2009-08 – 2009-10)

Performing activities such as scheduling, insurance verification, registration, balancing of co-pay money and balancing of daily or weekly deposits. Registering new patients, scanning patient records into the EMR, answering phones, and preparing fee tickets.

Technical Support Specialist for Apple iPhone at ACS INC. (2009-10 – 2009-08)

Customer service, answering phones, instructing customers on the operation of their IPhone, evaluating IPhone for hardware failure, determine warranty support options.

Accounts Receivable Representative at AT&T FORMERLY CINGULAR (2006-01 – 2007-06)

Reviewing customer billing, going over services on customer accounts, setting up payment arrangements, reviewing bankruptcy notices, researching accounts for missing payments, and customer service.

CSR 2 at CHARTER COMMUNICATIONS INC. (2001-08 – 2004-08)

Completing special assignments such as tax zone changes, Assisting other CSRs with technical questions, creating Excel sheets for various projects, running reports for various managers, answer customer correspondence, performing technical support through email, answering phones, sales, trouble shooting customer service issues, processing customer coupons, and assisting customers with internet modem problems.

Accounts Receivable at FEI AMERICA INC. (2000-01 – 2001-03)

Invoicing, A/R duties, filing, conducting inventory, over the phone tech support, updating web site pricing, receiving inventory, customer relations, preparing time sheets, payroll overseeing sales department representatives, calculating O.T./vacation pay for employees, handling A/P duties on a time-to-time basis, representing the company at trade shows, working as personal assistant to the Owner-CEO of the company, handling cash/check deposits, delivering goods to customers, meeting with vendors, attending vendor functions, obtaining quotes for contracts, coordinating with Compaq for developing financing options for customers, customer service, answering phones, and sales.

Office Assistant- 1 Week Contract at ACCOUNTING ASSOC. INC.- AT&T CABLE (1999-12 – 1999-12)

Filing, copying, contacting applicants for interviews.

Loss Processing Clerk at INITIAL STAFFING – WELLS FARGO (1997-12 – 1997-12)

Filing, copying, customer service, and Researching loss claims.

Receptionist – 3 Month Internship at FEI AMERICA INC. (1997-09 – 1997-12)

Answering phones, greeting customers and vendors, filing, correspondence, customer service, and assisting accounting department.

Office Assistant – Records Filing 2 Day Temp at OFFICE TEAM – MT HOOD MENTAL HEALTH (1997-09 – 1997-09)

Answering phones, greeting clients, and filing backlog of client medical records.

Medical Insurance Billing & Coding – EVEREST INSTITUTE (2009-01 – 2009-10)

General Social Science – WASHINGTON STATE UNIVERSITY (2005-01 – 2006-04)

Undergraduate Studies in Social Science & K-8 Education – CLARK COLLEGE (2002-09 – 2004-12)

AAS Administrative Assistant in Office Assistant – CLACKAMAS COMMUNITY COLLEGE (1994-09 – 1999-03)