Mashriqul Haque

Senior FinOp analyst

Talent

ThiruvananthapuramMember since September 15, 2026

COUPACisco SoftphoneCTSLogistics

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COUPACisco SoftphoneCTSLogistics

About

Experienced, value-driven, and result-oriented procurement and import-export specialist. Highly self-motivated and able to work independently, handle disputes, and correct errors quickly and calmly. Proficient in several accounting and database computer programs and ready to learn new software when required.

Customer service background makes me comfortable communicating and solving issues with others, including external personnel. Recognized as a hard worker who is driven to exceed performance targets and contribute to company profitability

Experience

Senior FinOp analyst - AMAZON DEVELOPMENT CENTRE INDIA PVT LTD (HYD-13)

(2022-10 - 2024-08)

To manage issues of vendors through calls received Contact Management System used by Amazon to communicate with its vendors,
To resolve all Finance Operations’ payee contacts with the highest level of controllership, quality, and customer obsession at the lowest cost to Amazon, whereby, ensuring a world class payee experience.
To Reduce payee contacts by understanding & eliminating the defects, drive vendor education and proactively escalate & resolve systemic issues.
To resolve below invoice queries
Payment queries
Update/Change Bank Information
Price claim queries
Shortage claims queries
Vendor Code Mapping in Vendor Central/AP system queries
To pay all vendors on time (based on mutually agreed upon terms) with the highest level of controllership, at the lowest cost to Amazon while ensuring an exceptional customer experience.
To play the vital role of receiving the bill/invoices from vendors and match them to the purchase order and the goods received as per the three-way matching process
To closely work with P2P team to cross verify PO and ASIN with invoices

Senior Associate-Mange Credit to Cash - CARGILL BUSINESS SERVICE, BANGALORE

(2021-03 - 2022-06)

Working under limited oversight, performs moderately defined transactional tasks in Order and Trade Settlement to Cash.
Follows moderately defined procedures to ensure the consistent application of process objectives and standards
Handle Invoice related transactions
Respond to the emails of BU and to deliver error-free process
Building supportive relationships with peers and colleagues
Participate in Special projects to drive efficiency
Handling ad-hoc requests in a timely manner
The role holder must comply with all the Quality Management System (QMS), Business Continuity Planning, and COSO requirements and guidelines of the organization
To translate invoices from the Vietnamese Language to English and vice versa as per business requirements
Generating invoices.
Closely working with the AP team for producing and maintaining financial records as well as transactions and managing audits and invoices.
Closing work with the R2R team for collecting, processing, and presenting accurate financial data.
Handle and resolve phone calls via Cisco Softphone with vendors for collecting payments.

PROCUREMENT ASSOCIATE - SHELL INFOTECH PRIVATE LIMITED (DEPARTMENT: UNILEVER VIETNAM) - BANGALORE

(2020-01 - 2020-11)

Handle and resolve phone calls /email Vendor & in-house queries, follow- ups on Procurement P2P cycle. Approve Purchase requisition.
Process purchase requisitions, purchase orders, change orders, etc.
Coordinate and manage the procurement of goods and services on behalf of internal customers
Monitor and measure performance by key suppliers and maintain key purchasing metrics that demonstrate the cost-effectiveness of the purchasing function
Work closely with legal on a contract review and approval
Work with the business on the distribution of monthly dashboards and reporting
Monitor effectiveness of overall sourcing process and provide feedback and corrective action proposals
Work with COUPA, Read-Soft and SAP, MS Office
To translate the contracts from the Vietnamese Language to English and vice versa as per business requirements

VIETNAMESE LANGUAGE CUSTOMER CARE EXECUTIVE - DIGITECHCALL SYSTEMS PRIVATE LTD - NOIDA

(2019-07 - 2019-12)

Responsible to resolve Vietnamese queries by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Advocated for customers and reported on observed areas for product or service improvement.
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.