Mathew Zacharia

Dynamic, goal-oriented Retail Operations Professional with over 7 years of hands-on experience driving store performance, operational excellence, and customer engagement across leading fashion brands in Oman and India (Landmark Group). Currently pursuing a Bachelor of Business Administration (BBA) via Distance Education, complementing extensive practical knowledge in store management with formal business strategy principles. Expert in cross-functional team leadership—managing teams of up to 30 staff members—duty roster scheduling, shift planning, and maintaining top-tier store hygiene and visual merchandising standards.

Highly proficient in back-end logistics (delivery receiving & dispatch), RFID inventory audits, MS Excel data tracking, and Head Cashier/Cash Office operations.

Store Supervisor - MAX Fashion (Landmark Group) - Sur, Oman

(2025-02)

• Directly manage day-to-day store operations and supervise a dedicated team of 16 retail staff members.
• Prepare weekly duty rosters, assign daily floor tasks, manage shift allocations, and enforce staff grooming and hygiene standards.
• Perform Head Cashier responsibilities including daily cash office management, till reconciliations, cash safe handling, and audit compliance.
• Supervise back-end supply chain processes: delivery receiving, unloading, barcode verification, floor replenishment, and dispatch tracking.
• Utilize MS Excel to maintain operational records, daily sales tracking, inventory counts, and staff productivity reports.
• Ensure 100% compliance with brand Visual Merchandising (VM) guidelines, floor maintenance, and customer service excellence.
• Collaborate with the Store Manager to drive KPIs, minimize shrinkage, and optimize daily store sales targets.

Store Supervisor / Department Head - MAX Fashion (Landmark Group) - Al Khuwair & Muscat, Oman

(2021-04 - 2025-02)

• Promoted to lead department operations and manage a large team of nearly 30 retail employees.
• Handled complex staff duty rosters, performance monitoring, shift scheduling, and team motivation initiatives.
• Executed complete RFID inventory scanning, quarterly stock counts, inter-store transfers, and online order dispatches.
• Maintained rigorous store hygiene, floor presentation standards, and brand display layouts across Men's Wear and Concept sections.
• Implemented loss prevention procedures and inventory management controls to significantly reduce store shrinkage.
• Trained floor staff on product knowledge, upselling strategies, customer relationship building, and Cash Desk operations.

Senior Customer Relationship Executive (Sr. CRE) - Easybuy Thiruvalla (Landmark Group) - Kerala, India

(2020-08 - 2021-03)

• Managed apparel store operations across 6,000 sq. ft. of floor space while guiding a 20-member retail sales team.
• Coordinated stock replenishment cycles with warehouse teams and ensured floor displays aligned with brand VM standards.
• Drove team cross-selling techniques, promotional offers, and active customer engagement to achieve target revenue goals.

Customer Service Representative (CSR) - Lifestyle International Pvt. Ltd. (MAX) - Kerala, India

(2017-12 - 2020-06)

• Managed Customer Service Desk (CSD) operations, customer feedback, returns/exchanges, and query resolutions efficiently.
• Assisted in inventory audit checks, stock control, and team initiatives aimed at minimizing store shrinkage and attrition.

Bachelor of Business Administration (BBA) - Business Administration

Diploma - Computer Hardware & Software

Higher Secondary Education - Science Group - MGMHSS Thiruvalla (2013)

Secondary School Leaving Certificate (SSLC) - MGMHSS Thiruvalla (2011)