Aswathy
Patient Relations Executive - Operations Department
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About
Dedicated Patient Relations Executive with hands-on experience in hospital operations, seeking a challenging role to enhance patient care services and operational efficiency through strong coordination, problem-solving, and communication skills.
Experience
Patient Relations Executive – Operations Department - MAGJ Hospital Mookkannoor - Angamaly
(2023-07)
- Managed Emergency Department, OPD, and IP operations efficiently.
- Served as Night Duty Manager overseeing hospital operations.
- Supervised overall management, planning, and operational control as Duty Supervisor.
- Ensured patient satisfaction by promptly addressing and resolving grievances.
- Prepared LAMA and DAMA analysis reports along with regular feedback reports.
- Handled Medico-Legal Cases and coordinated with local authorities on hospital-related matters.
- Managed patient admissions and provided counseling services.
- Conducted feedback analysis and submitted daily reports to higher officials.
- Applied strong problem-solving skills to handle operational and patient-related issues.
Patient Relations Executive - Operations Department (Training) - MAGJ Hospital Mookkannoor - Angamaly
(2023-03-13 - 2023-06-30)
3 months of training experience in Hospital Operations
Education
Higher secondary education - Govt.Girls H S S Cherthala (2017 - 2019)
Bachelor of Arts - BA History - SN College Cherthala, Kerala University (2019 - 2022)
Diploma in Hospital Administration - Hospital Administration - Viswavidhyapeedhom educational institution, Kochi (2022 - 2022)
MA History - MA History - Sree narayana guru open university
