Mayank Bhati

Senior Insurance Operations Professional with 6+ years of experience in US P&C Insurance Operations, Policy Administration, Underwriting Support, Quality Audits, Process Compliance, Client Coordination, and Knowledge Transfer. Experienced in Policy Issuance, Endorsements, Cancellations, Surplus Lines Processing, SLA Management, and Process Training for new hires. Strong analytical, stakeholder management, and process improvement skills with a focus on delivering high-quality client service.

Senior Associate – Insurance Operations(US P&C Insurance) at Genpact (2025-06 – Present)

• Managed end-to-end Policy Administration activities for US P&C Insurance.
• Processed Policy Issuance, Endorsements, Cancellations, and Policy Proofing with high accuracy.
• Performed Quality Audits to ensure compliance with SOPs and client quality standards.
• Maintained SLA, productivity, and quality targets while ensuring operational excellence.
• Supported Surplus Lines Processing and policy lifecycle activities.
• Coordinated with underwriter's and client teams to resolve operational queries.
• Conducted Process Training and Knowledge Transfer (KT) sessions for new hires, ensuring smooth onboarding and process readiness.
• Mentored new team members by providing process guidance and resolving process-related queries.
• Identified opportunities for process improvement to enhance efficiency and reduce errors.

Manager - Voice Operations at Care Health Insurance Pvt Ltd. (2023-03 – 2025-06)

• Managed policy issuance, endorsements, renewals, and servicing requests for health insurance customers.
• Coordinated with underwriting, claims, and sales teams for effective resolution of policy and customer-related queries.
• Processed insurance documentation and policy servicing transactions while ensuring accuracy and compliance.
• Managed customer escalations and maintained service quality standards.
• Ensured adherence to turnaround time and customer service requirements.
• Supported operational efficiency and customer retention initiatives.

Associate at Cynor India (2020-05 – 2023-02)

• Managed customer interactions related to medical equipment products, order status, delivery updates, and warranty support.
• Resolved customer concerns through effective communication and coordination with internal teams.
• Maintained accurate customer records and ensured timely follow-up on service requests.
• Consistently delivered high levels of customer satisfaction and service quality.

Bachelor of Science in Zoology Hons. – Indira Gandhi National Open University