True Value General Manager - Relan Motors Pvt. Ltd. - Ajmer
(2018)
Overseeing all operations of True Value Outlet focusing on Sale of used cars of True Value, maintaining Profitability of Dealership, focusing on Customer Retention and Revenue Generation.
- Looking after Sale of used cars of True Value
- Meeting with Customers and finalizing deal with customers
- Coordinating with Maruti Suzuki Head Office in regards to Pre Owned Business
- Focusing on Revenue Generation of True Value
- Looking after R.F of purchased vehicles and arranging necessary mechanical work
- Coordinating with various Customers to increase business and Profitability of True Value
- Coordinating with various Finance Agencies in arranging Finance to Customers
- Arranging Foreclosures of vehicles with Finance Agencies
- Coordinating with R.T.O in regards to Vehicle Transfer
- Maintaining adequate Vehicle Stock at True Value Outlet
- Assisting Buying Team in Purchase of Vehicles, quoting rates to team
- Identifying and creating business opportunities in Industry verticals and thereby promoting Direct/ B2B/B2C Sales
- Follow up on customer inquiry and leads generated
- Ensuring exceptional Customer Service and Account Maintenance
Assistant Manager Documentation (Ocean Export/Import) & Customer Service - MSC AGENCY (INDIA) PVT.LTD. - Jaipur, Rajasthan
(2007-09 - 2015-10)
Handled ocean export/import documentation and customer service operations including cargo bookings, shipping documentation, customs clearance, and bill of lading processing.
- Accepting cargo bookings from Shippers through INTTRA Software or manually and releasing Booking Delivery Order to Shipper/Agent/CHA and later on processing it upon confirmation of rates from Sales
- Coordinating with Shipper or his Agent, CHA to arrange necessary documents like Shipping Bills, Shipping Instruction, Invoice and Packing List, Letter of Credit and therefore getting it processed
- Follow-up on all relevant Pre & Post documentation (Certificate of Origin, Letter of Credit, Customs certified Invoice & Packing List, Bill of Entry, Phytocenetary Certificate, Letter of Credit, etc) for hassle-free customs clearance at both origin and destination
- Accepting Shipping Instructions through INTTRA Software submitted by Shippers and then processing House B/L and Master B/L as per various Port and Custom requirements
- Generating B/l draft and sending first print to the clients for his approval and necessary corrections
- Arranging Service B/Ls for Export Shipments as when required for a shipment
- Executing for Change of Destination procedure for Export Shipments
- Follow up with Shipper, Agents, CHA for submission of Shipping Instructions through INTTRA
- Arranging Export Debit Notes before sailing of the vsl and sending it to customers timely and also arranging Credit Notes towards adjustment of payment
- Releasing House B/L and Master B/L to Shipper, Agent, CHA before and after sailing of Vessel i.e. Shipped on Board BL and Release for Shipment BL
- Arranging Switch B/L for Export Shipments as per required by Shippers
- Handling all Nominated VIP Shipments, corresponding with Overseas Office in respect of Nominating Shipments, checking ocean freight with overseas office
- Verifying documents issued by classification societies regarding packaging of Dangerous good and compiling all Hazardous load list for terminal
- Supervising cargo operations and logistics operations, including coordination with shippers, receivers and other external agencies for smooth operation & fast turnaround of vessel
- Ensure vessel effective vessel management and ensure bookings are transferred to subsequent vessels in case of late handover/delay in railment
Sr. Executive in Insurance & Claims Dept. - CSAV Group (India) Pvt. Ltd. - Gurgaon
(2007-01 - 2007-10)
Handled insurance claims and show cause notices related to customs and maritime cargo operations.
- Handling of Claims/Show causes notices under section 116 of Indian Customs Act and similar notices from other authorities like Port Trust
- Handling of un-cleared cargoes both ways i.e. export as well as import lying at the various ports/ICD/CFS in India and abroad
- Verify all documents are submitted; investigate into the merits of the claim. If the claim amount is above our deductible and if we are legally liable, forward the claim to our Underwriters. Follow up the claim with underwriters and if our liability is not established then reject the claim
- Notifying various P&I Clubs in respect of Cargo Claims
- Handling Notified Cargo Claims, Custom Fines and other matter related to P & I Clubs
- Knowledge of U.S. COGSA and Hague - Hague/Visby Rules in adjusting claims
- Handling Cargo Claims arising out of Dry Cargo Shipments
- Collecting information of shipment from various Transshipment Ports in respect to Claims
- Communicating with Port Offices for investigating the claim
- Handling Third Party recovery claims
- Dealing with Overseas Container Terminals, follow up for recovery of claims
- Taking approval for Adjusting / Settlement of Claims from Head Quarter in Germany
Port Agency Vessel Operations Executive - INTEROCEAN SHIPPING (INDIA) PVT.LTD. - New Delhi
(2005-05 - 2007-01)
Handled port agency vessel operations including cargo operations, customs clearance, and claims management for bulk and break bulk cargo.
- Handling Port Agency Vessel Operations
- Coordinating with various concerned agencies, such as Port Authority, Customs, Surveyors, Vessel Master and Crew, Marine Services Providers, etc.
- Arranging pre- shipment inspection of cargo and ensuring shipment of cargo in good condition with required markings /packing as per order conditions
- Pre-arrival coordination, checks and documentation including review of various ETA notices and accompanied information, Notice of Readiness (NOR) tendered by the Vessel
- Procedures on arrival of the Vessel at the Terminal including customs clearance, obtaining free pratique, pre-loading survey of the holds, initial draft survey, participating in pre-loading conference with the Master and Surveyors, and acceptance of the NOR
- Supervising and controlling bulk / break bulk loading / discharging operation for raw materials and finished steel products in coordination with the plant personnel, Vessel Master/Crew and Surveyors and preparing in a timely manner the relevant reports such as stoppages reports, statement of events, letters of protest etc. relating to usage of lay-time
- Procedures upon completion of loading / discharging including final draft survey, preparation and signing of related documents such as Draft Survey Report, Bill of Lading, Statement of Facts, Cargo Manifest, Certificate of Origin, Stowage Plan, Port Clearance, Customs Clearance/Declaration etc.
- Ensuring payment of various dues like wharfage, duty, handling charges etc. related to shipment and keeping and maintaining all record
- Corresponding with Vessel Owners and Charterers in respect of Cargo
- Handling Cargo Claims pertaining to Liquid and Bulk cargo
