Mayur Hajare

Certified ServiceNow Developer with 3+ years of experience across CSM, APO, ITSM. Skilled in platform customization, Flow Designer, Service Catalog configuration, REST API integrations, reporting, and workflow automation, with a track record of delivering end-to-end solutions and production support in large-scale enterprise environments.

ServiceNow Developer – Consultant - Genpact - Pune, India

(2023-09)

Delivered end-to-end ServiceNow solutions across CSM, APO, ITSM, including development, integrations, workflow automation, reporting, and production support in a fast-paced enterprise environment.

• Designed and customized Catalog Items, Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer workflows.
• Developed REST APIs to support integrations with external systems and facilitate automated data exchange.
• Implemented Import Sets and Transform Maps for data migration, synchronization, and bulk record processing.
• Configured Notifications, Email Scripts, Scheduled Jobs, and SLA definitions to streamline operational processes and improve user experience.
• Automated invoice lifecycle workflows creation, validation, approval, and posting integrating OCR/Document Intelligence and SAP synchronization, cutting manual case-handling effort by 60%.
• Created and maintained ATF test suites to validate customizations, delivering releases with zero post-deployment issues across multiple cycles.
• Collaborated directly with business stakeholders to gather requirements, coordinate UAT, and deploy solutions to production.
• Created reports, dashboards, and performance analytics to provide actionable insights and support operational monitoring of case performance, SLAs, and invoice TAT.

ServiceNow Trainee - Genpact - Noida, India

(2023-06 - 2023-09)

Completed ServiceNow training covering ITSM and CSM fundamentals, platform administration, scripting, and workflow automation.

• Developed foundational knowledge of Business Rules, Client Scripts, Flow Designer, Service Catalog, and UI Policies.

B. Tech - Information Technology - SVKM's Institute of Technology, DBATU (2019 - 2023)