Mayur Nagale

Seeking challenging career in growth and goal oriented organization.

VIRTUAL ACQUISITION MANAGER - AXIS BANK Ltd.

(2021-02)

• Manage the liability product acquisition thru leads from digital channels and propensity bases, delivering our prospective liability clients a superior customer experience. Acting as a single point of contact till the customer is onboarded.
• Achieve monthly targets by selling products such as loans, Life insurance, General insurance, cards to existing customers.
• Effectively utilize all applications, tools, and databases used to process transparent end-to-end client support. Proficient with systems related to Banking transactions and services.
• Strictly adhere to the internal control policies and ensure that the organization's activities are carried out in accordance with the set guidelines.

BANK OFFICER - SALES - IDFC FIRST BANK Ltd.

(2020-01 - 2020-12)

• Introduce & acquire new SA customer in the identified segment and reference generation from the specified catchment.
• Area Mapping in the catchment and maintaining of Daily activity/Sales report.
• Preparing Wish list of customers through cold calling and promotion activities.
• Meeting and completing account opening formalities with strict adherence to KYC norms (Field verification Mandatory).
• Engaging customer with multiple products at the time of account Opening( viz: Mobile banking/Net banking registration /RD- FD activation).
• Ensuring account activation & 3 month funding for incentive gating.- Generating Leads for family accounts and other cross sell products.
• Resolving customer queries/issues.

BANK OFFICER - SALES - ICICI BANK Ltd.

(2018-02 - 2019-11)

• Generate new customer leads through various channels
• Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business
• Achieving the monthly sales targets, assigned to him/her, for various products and services
• Cross sell assets and fee products
• Follow the various internal guidelines and procedures of the bank
• Ensure customer satisfaction through regular engagement
• Resolve customer queries/issues and facilitate customer service
• Maintain periodic status reports, including daily activity report and calls/follow-ups made

SENIOR CUSTOMER SERVICE ASSOCIATE - IDBI INTECH Ltd.

(2016-08 - 2018-01)

• Verified customer data and performed credit checks.
• Performs independent check of KYC information provided by given data.
• Analyzed financial reports and complied data for central branch.

BUSINESS OPERATIONS ASSOCIATE- (Reliance Postpaid Sim) - VERTEX CUSTOMER SOLUTIONS INDIA PVT LTD

(2015-07 - 2016-01)

Managed 70+ inbound customer interactions daily regarding nationwide CDMA postpaid voice, EVDO data cards, and FWP services.

• Resolved billing discrepancies, adjusted disputed roaming tariffs, and managed credit limits for individual and corporate accounts.
• Handled device-specific troubleshooting for CDMA-enabled Android and Lenovo co-branded handsets.
• Assisted customers with MIN (Mobile Identification Number) programming and network authentication errors.

S.S.C. - SHREE GOURIDUTTA MITTAL VIDYALAYA (2006-06 - 2007-06)

H.S.C. - SIDDHARTH COLLEGE (2009-06 - 2010-06)

B.COM - Commerce - UNIVERSITY OF MUMBAI (2014-06 - 2015-06)

PGDM - Banking & Financial Services - MIT School of Distance Education (2023-05 - 2025-01)