Md Arshad

Detail-oriented professional with solid creative thinking and problem-solving skills. Expert in negotiating with vendors and suppliers. Committed to improving service methods and providing resolutions.

Service co-ordinator (Bihar Circle) - HBL ENGINEERING LIMITED - Bihar

(2024-06)

O&M Cluster Manager utility (Passive Infra) - Reliance Infratel limited - Kolkata

(2019-06 - 2023-10)

• Closely monitored employee feedback and customer reviews to help improve processes and procedures.
• Monitored department operations to identify inefficiencies and process flaws, promptly managing change.
• Coordinated meetings with staff to delegate tasks, communicate targets and determine individual priorities.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Maintained excellent customer service by promptly following up on complaints and requests.
• Managed the recruitment processes for various departments, including reviewing applications, interviewing and selecting talent.
• Compiled data on team activities and prepared reports for senior management review.
• Established clear policies and procedures guiding service staff operations. Presented business performance reports, highlighting successes and improvement areas.
• Supervised technical work according to applicable best practices and regulatory requirements.
• Planned staff activities to meet operational demands.
• Handled 100 of inbound calls per day.
• Optimised team training and staff development.
• Managed customer interactions, such as answering queries, managing complaints and solving issues.

Operation Support Engineer Passive infra, O&M utility - Reliance infratel limited - Kolkata

(2014-05 - 2019-06)

• Installed PIU, NMS, SMPS, Battery Bank I&C & Maintenance.
• Battery bank load testing & cell voltage monitoring for hub sites.

Service coordinator - Acme Telepower ltd - Patna

(2012-07 - 2013-03)

• Managed smooth operations and communicated timely updates to coordinate service activities.
• Successfully managed and coordinated team of 20+ employees. Assessed feedback from customers to gauge satisfaction and project success.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Set up business contracts, obtained signatures and processed paperwork.
• Advised senior management on facilities needs and delivered ongoing operational support.
• Monitored staff performance and developed improvement plans.
• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
• Supervised work of contracted employees to deliver work on schedule.
• Handled 80-90 of inbound calls per day.
• Managed bookings to optimise team availability.
• Prepared range of written communications, documents and reports.

Service Technician - Acme Telepower ltd - Patna

(2011-05 - 2012-06)

• Installed PIU, NMS Battery Bank to conduct upgrades, support internal storage and amplify speed.
• Repaired and replaced broken-down equipment to maintain strong device and avoid work disruptions.

Diploma - Electrical - Electrical Polytechnic College (2009)

12th - PCM - SNS College (2002)

ITI - Electrical - ITI Muzaffarpur (2002)

10th - All - GA Inter High School (2000)