Front Office Admin - HOTEL SPARK GROUP OF HOTLES - Kolkata
(2025-01)
- Front Office Operations & Guest Experience: Directed high-volume front desk operations, managed VIP and loyalty guest relations, and swiftly resolved complex escalations while collaborating with facility departments to ensure seamless check-in/out and premium presentation standards.
- Administrative & Operational Workflows: Oversaw daily administrative functions, including rigorous SOP compliance, inventory and vendor procurement, secure records management, and the compilation of actionable operational KPI reports for senior leadership, Vendor Relations, Inventory & Supply Management, Compliance & SOP Adherence.
- Team Leadership & Financial Compliance: Led front-of-house teams through strategic scheduling and targeted training to drive customer-centric service and improve audit scores, while strictly managing daily cash drawer reconciliation and secure billing processes, Team Coordination, Staff Scheduling, P&L Support, and Database & Records Management.
Cluster Manager - Dr. Agarwal Eye Hospital (Optical) - Kolkata
(2023-11 - 2025-01)
- Provide strategic direction to regional teams and store managers to drive operational excellence and maximize sales performance across the cluster.
- Optimize inventory planning, procurement, and replenishment to minimize stock-outs and improve inventory turnover ratios.
- Spearhead Omni-channel integration, store layout optimization, and merchandising strategies to enhance the customer shopping experience.
- Monitor core performance metrics (Sales, Profitability, Retail KPIs, and Customer Satisfaction) and implement proactive measures to consistently meet targets.
- Facilitate leadership coaching and training programs to boost employee engagement, retention, and operational capability.
Store Manager - Babyhug (Firstcry-Brainbees Solution Pvt. Ltd.) - Kolkata
(2020-01 - 2023-11)
- Directed end-to-end store operations, managing inventory (GOR & GIR), merchandise presentation, and fixture alignment per retail SOPs.
- Tracked and optimized key metrics including Average Bill Value (ABV), Average Selling Price (ASP), and Basket Size (BS).
- Executed targeted local marketing campaigns, B2B retail tie-ups with schools, and playhouse events to generate primary leads.
- Managed the loyalty club database, proactively updating VIP customers on promotions to drive repeat footfall.
- Key Achievements: Recognized as Best Store Manager PAN India (FY 22-23) and achieved a 100% score on mystery shopping audits for two consecutive years (FY 21-23). Winner of Highest Target vs. Achievement PAN India (Sep & Oct 2021).
Store Manager - Fabindia Overseas Pvt. Ltd. - Kolkata
(2014-04 - 2020-01)
- Managed daily store operations, staff scheduling, and customer relations for a high-volume retail location.
- Excelled in the Mindskillz training program, rating 10 out of 12 months for sales, pilferage management, and junior staff supervision.
- Key Achievements: Won Highest Target vs. Achievement PAN India (Oct-Nov 2015), secured a 96% on mystery shopping audits, and recognized as a Star Performer & Mentor.
Store Manager - Wrangler (VF Arvind Brands Pvt. Ltd.) - Kolkata
(2011-08 - 2014-04)
- Key Achievements: Winner of the Best Seller & Visual Merchandising Award across the region.
Store Manager - Blackberrys (Mohan Clothing Company Pvt. Ltd.) - Kolkata
(2010-01 - 2011-08)
- Key Achievements: Winner of the Visual Merchandising Award across the region.
Sales Officer / Coach - Westside (Trent Limited) - Kolkata
(2006-05 - 2010-01)
- Contributed as an active team member for fresh shop openings across India and recognized as a Coach for the Men's Department.
